MA) for Moms Do Care (MDC) program.

Greater Lawrence Family Health Center•Lawrence, MA

5d•Onsite

About The Position

The Greater Lawrence Family Health Center (GLFHC) is seeking a Community Health Worker / Medical Assistant (CHW/MA) for the Moms Do Care (MDC) program. This role is part of an integrated team focused on addressing the clinical and social needs of obstetric (OB), post-partum, and parenting patients with Substance Use Disorder (SUD). The CHW/MA will utilize knowledge of community resources and culture to assist the OB and SUD team in assessing patient needs and developing comprehensive care plans. This position supports the MDC Registered Nurse (RN) by performing nursing support, clerical tasks, case management, outreach, education, social support, and linkages to appropriate services through coordination and navigation. The role requires the ability to wear appropriate personal protective equipment (PPE), perform accurate vital sign assessments, document in the Electronic Medical Record (EMR), and participate in intakes and assessments. The CHW/MA will assist the RN in developing care plans with a focus on social determinants of health, link patients to Behavioral Health services and community resources, and provide short-term follow-up. Responsibilities include coordinating appointments, ensuring timely treatment and navigation, tracking medical and behavioral appointments, and developing appointment reminder strategies. The CHW/MA must stay current on referral sources for housing, nutrition, peer programs, Mass Health/Healthy Start, advocacy, transportation, parenting skills, prenatal classes, substance abuse and mental health services, domestic violence, employment, nursing case management, and primary care.

Requirements

Graduate of a Medical Assistant program (or evidence of education and experience working in a foreign country as an LPN or RN).
Bilingual, bicultural (Spanish/English) required.
Community Health Worker Certificate or must complete within 12 - 18 months of hire.
Become a Certified Application Counselor within 2 months of hire.
Computer proficiency, especially in Microsoft Word, Excel and Outlook.
Valid Massachusetts Driver’s license and access to reliable transportation.
Current CPR/BLS Certification.
Ability to work evening hours.

Nice To Haves

Degree in Human Services preferred or combination of education and experience in community based service delivery considered.

Responsibilities

Assist the OB and SUD team in fully assessing and identifying a patient’s needs through a comprehensive care plan.
Support the MDC Registered Nurse (RN) by performing nursing support and clerical tasks.
Provide case management, outreach, education, and social support.
Facilitate linkages to appropriate supportive services through coordination and navigation.
Perform accurate assessment of vital signs and other pertinent data.
Document assessments and patient information in the Electronic Medical Record (EMR).
Participate in intakes and assessments.
Assist MDC RN in development of a comprehensive care plan with a focus on the social determinants of health.
Link patients through supported referrals for Behavioral Health services and community resources.
Provide short-term follow up visits or phone calls.
Coordinate appointments with providers.
Ensure timely delivery of treatment and navigation services.
Track medical and behavioral appointments.
Develop and implement appointment reminder strategies.
Remain current on all referral sources, including but not limited to: housing, nutrition services, peer programs, Mass Health/Healthy Start, advocacy services, transportation, parenting skills and groups, prenatal classes, substance abuse and mental health services including methadone maintenance, domestic violence, employment and training, nursing case management, and primary care.
Don appropriate personal protective equipment (PPE).