Community Health Worker II - Pediatrics Neurodevelopmental Clinic (TMC)

UTHealth Houston • Houston, TX

7d • Onsite

About The Position

The Community Health Worker supports patients and families at the Dan L. Duncan Children’s Neurodevelopmental Clinic by connecting them with community resources, therapies, and support services that improve access to care and treatment plan adherence. This role offers a unique opportunity to shape the position, build meaningful partnerships, and make a lasting impact on patient care.

Requirements

• Community Health Worker (CHW) by Texas Department of State Health Services (DSHS) required
• Must have ability to perform complex and diverse administrative duties that involve application of procedures and demonstrate appropriate judgment within the CHW scope of work.
• High school diploma or GED.
• Three (3) years of related experience in health, social work or education. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Nice To Haves

• Bilingual (English/Spanish) preferred

Responsibilities

• Establishes and maintains rapport with physicians, clinical and business staff and patients.
• Responsible for conducting patient pre- visit planning procedures to identify gaps in care and reporting collected data and findings to the clinical care team to improve patient quality outcomes.
• Gathers and documents demographic, insurance, health and social needs of patient to address barriers to care that may be affecting their medical condition.
• Helps patients utilize resources in their area and assist with applications for eligible programs. Identify and build relationships with community organizations/resources.
• Educates patients and their families of clinical care team roles, expectations of patient-centered medical home (PCMH) activities to manage their health conditions, and the importance of preventative health care. Motivate patients to be active, engaged participants in their health care.
• Thoroughly documents patient encounter activities and follow up functions of resource distribution and referrals to resolve patient needs.
• Maintains a comprehensive understanding of community needs, resources, services and programs available to advocate for patient needs and requests.
• Continuously expands knowledge for professional growth and development to meet requirements to maintain State certification and skills competency that supports department goals.
• Works to support the onboarding of new Community Health Workers (CHWs). Act as liaison between clinical staff and new CHWs as needed.
• Plans, coordinates and facilitates applicable health and wellness programs. Contacts patient to schedule and/or reschedule clinical/wellness program visits.
• Maintains confidentiality per HIPAA guidelines in regards to patient information. Adheres to all policies, procedures and standards within the organization.
• Performs other duties as assigned.

Benefits

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• Longevity Pay (Monthly payments after two years of service)
• Retirement/pension plan
• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED