Community Health Worker (CHW) / Care Navigator

Upward Bound House • El Segundo, CA

9d • Hybrid

About The Position

The Community Health Worker (CHW) / Care Navigator plays a critical role in supporting individuals and families experiencing housing instability and other complex social needs. The CHW serves as a trusted bridge between clients, healthcare providers, and community resources, helping individuals access care, navigate systems, and improve overall health and housing stability.
Working as part of an interdisciplinary care team, the CHW conducts outreach, supports engagement in healthcare and social services, and assists clients in addressing barriers related to social determinants of health such as housing, transportation, food security, and access to medical care.
This position is particularly focused on supporting participants enrolled in community support programs under CalAIM.
The ideal candidate is compassionate, culturally responsive, and experienced working with low-income populations and families experiencing homelessness or housing instability.

Requirements

• Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, or a related field OR equivalent combination of education and experience
• Demonstrated experience coordinating non-clinical health and behavioral health services
• Ability to maintain accurate and timely documentation in compliance with DMH, UBH, and contract requirements
• Valid driver’s license and reliable transportation preferred for community outreach and home visits.
• Ability to work flexible hours when necessary to support client engagement and community events.
• Ability to pass background clearance and meet all DMH/UBH compliance requirements
• Employment Eligibility Verification
• Reliable transportation
• Updated tuberculosis test
• Successful completion of background screening.
• CPR/First Aid training
• Must have Valid CA Driver's License
• Must provide proof of insurance coverage
• Must be able to qualify for UBH drivers’ insurance coverage

Nice To Haves

• Experience working with individuals or families experiencing homelessness or housing instability.
• Experience in community health programs, housing programs, or social services.
• Experience supporting individuals with chronic health conditions, disabilities, behavioral health needs, or substance use recovery.
• Familiarity with Medi-Cal managed care systems and community-based health programs.
• Understanding of social determinants of health and their impact on health outcomes.
• Strong interpersonal and communication skills with the ability to build trust with diverse populations.
• Ability to provide clear, culturally responsive health education.
• Strong organizational skills and ability to maintain accurate documentation.
• Ability to work independently in community settings while collaborating effectively with a multidisciplinary team.
• Demonstrated cultural humility and ability to work effectively with diverse communities.

Responsibilities

• Conduct community outreach and engagement activities to connect eligible individuals and families to health, housing, and supportive services.
• Build trusting relationships with clients through consistent communication, field visits, and follow-up.
• Support member engagement and retention by maintaining regular contact and encouraging participation in healthcare and supportive service programs.
• Conduct screenings related to social determinants of health (SDOH) including housing stability, food security, transportation access, financial hardship, and healthcare access.
• Connect clients to community resources, public benefits, and supportive services that address identified needs.
• Support families experiencing homelessness or housing instability by connecting them to housing resources, supportive services, and community programs.
• Collaborate with housing providers, shelters, and community agencies to promote housing stabilization.
• Document all client interactions, outreach attempts, services, and referrals in the organization's data system in accordance with program and payer requirements.
• Ensure documentation is accurate, timely, and compliant with program standards and reporting requirements.
• Maintain strict confidentiality and adhere to all HIPAA privacy regulations.
• Develop and maintain relationships with community organizations, healthcare providers, and local service agencies.
• Participate in community meetings, trainings, and outreach events to strengthen referral networks and promote program awareness.

Benefits

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance options.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level