Community Health Nurse Manager, COMPASS Center (Community Programs)

Johns Hopkins University•Baltimore, MD

18d•$87,400 - $152,900•Hybrid

About The Position

We are seeking a Community Health Nurse Manager, COMPASS Center who is a registered nurse and who serves as the operational and community-facing leader for the Johns Hopkins COMPASS Center, fostering positive relationships between the institution and its surrounding communities while overseeing the implementation of community-based clinical activities (e.g., primary care clinics, health screening services, vaccination campaigns). The Manager leads a team of Community Health Workers, supports nurse practitioners delivering both in-person and telemedicine visits, and applies expertise in primary care coordination, case management, and the Epic electronic medical record to ensure safe, compliant, and patient-centered services. The Manager develops and implements community engagement strategies with local organizations, businesses, faith-based partners, and residents, and brings the business acumen—budgetary, logistical, and time-management skills—necessary to keep community-based clinical operations solvent and sustainable.

Requirements

Registered nurse, licensed in the State of Maryland or state where practicing.
Bachelor's Degree in Nursing or related field required.
Minimum of three years clinical nursing experience
Related master's degree may be considered in lieu of some experience.
Prior supervisory experience may substitute for up to two years of required nursing experience.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a High School Diploma/graduation equivalent to the extent permitted by the JHU equivalency formula.
Active Maryland (or compact) RN license
CPR/BLS certification

Nice To Haves

Master’s Degree in nursing (MSN), Public Health, health administration, or related field.
Proficient use of the Epic electronic medical record (ambulatory and/or community health modules).
Experience supervising community health workers or other unlicensed assistive personnel.
Experience supporting telemedicine/telehealth visit workflows.
Minimum three years related experience in community engagement, with demonstrated experience in stakeholder management, event planning and management, and managing community programs and projects.
Demonstrated experience in budget management for clinical or community programs.
Demonstrated experience working with the participant population, including communities affected by social and structural determinants of health.
Bilingual (English/Spanish) skills.
Valid driver’s license and reliable transportation for travel among Baltimore City clinical sites.
Case management certification (CCM, ACM-RN, or equivalent).

Responsibilities

Oversee the day-to-day implementation of community-based clinical activities, including primary care clinics, health screening services, and vaccination campaigns, traveling to 10–15 clinical sites throughout Baltimore City in support of the primary care mission.
Provide primary care coordination and case management for patients served by the Center, including referral tracking, follow-up, transitions of care, and connection to patient-level resources that address social and structural determinants of health.
Support nurse practitioners in both in-person and telemedicine visit workflows, including visit preparation, scheduling, technology readiness for telehealth encounters, and post-visit follow-up.
Use the Epic electronic medical record for patient registration, scheduling, documentation, in-basket management, referral coordination, and reporting; serve as the team’s Epic super-user and trainer for CHW staff.
Provide back-fill clinical and operational support in the event of staff call-outs, which may include supporting the NP in the clinical setting; clinic hours vary and may include non-standard work hours.
Ensure clinical activities comply with Johns Hopkins Health System policies, infection prevention standards, scope-of-practice requirements, and applicable regulatory standards.
Hire, train, schedule, supervise, and evaluate Community Health Workers who support nurse practitioners in patient registration, scheduling, check-in, and delegated monitoring duties.
Delegate tasks appropriately within the Maryland Nurse Practice Act and monitor delegated activities performed by unlicensed assistive personnel.
Build team capacity through onboarding, competency validation, continuing education, and performance feedback.
Represent the Johns Hopkins Institutions to internal and external stakeholders; attend an average of 1–2 community meetings and/or events per week, actively engaging community residents and organization members.
Build new and strengthen existing relationships with community and faith-based organizations; partner with community-based organizations serving the targeted community in alignment with Johns Hopkins University and Health System Outreach.
Ensure outreach to and inclusion of community organizations in Johns Hopkins University and Health System community grant and sponsorship opportunities.
Support the outreach and engagement efforts of the HopkinsLocal initiative with community entrepreneurs.
Read and summarize planning documents, studies, and proposals relating to community activities; provide summaries of community meetings to the supervisor within 48 hours.
Manage the operating budget for community-based clinical activities, including expense tracking, supply procurement, vendor coordination, and monthly variance reporting, applying the business acumen necessary to keep community-based clinical activities solvent.
Plan and execute the logistics of mobile and community clinic operations: site selection and agreements, equipment and supply chains, staffing schedules, transportation, and event-day operations.
Develop and manage timelines, staffing plans, and prioritization across multiple concurrent sites and campaigns, demonstrating exceptional coordination and time-management skills.
Support the CNO in all interactions with the Johns Hopkins Health System to facilitate compliant clinical services in the community.
Track program metrics (e.g., visit volume, screening yield, vaccination counts, referral completion) and prepare operational and quality reports for Center leadership.
Coordinate with the Office’s Communications team to promote community engagement to internal and external audiences.
Regularly suggest and/or write stories for publication in internal and external publications (e.g., The Dome, The Hub) concerning Hopkins and community efforts.
Publish brochures and other health education materials, ensuring health-literate, culturally appropriate content.
Perform other duties as assigned.
Directly supervises a team of Community Health Workers (CHWs); provides operational oversight and scheduling coordination in support of nurse practitioners delivering in-person and telemedicine services.
This position may be required to back-fill to support community-based efforts in the event of staff call-outs. This may include supporting the NP in the clinical setting; clinic hours vary and may include early morning, evening, or occasional weekend community events.