Community Health Liaison

Advantage Healthcare Services•Reno, NV

2d•Hybrid

About The Position

Advantage is redefining what it means to be a pharmacy for people with serious behavioral health conditions. We specialize in serving patients with schizophrenia, bipolar disorder, substance use disorder, and related challenges—patients who are often overlooked by traditional healthcare systems. We provide advanced pharmacy services and wraparound care that ensure patients can access and stay on complex medications. We offer in-home and community-based injection support, help patients navigate insurance and prior authorizations, and work closely with providers to overcome barriers to treatment. By strengthening connections between patients, care teams, and support systems, we make it possible for people living with behavioral health challenges to achieve stability and long-term success. In the Community Health Liaison (CHL) role, you will work under the supervision of the Community Health Liaison Manager. You will support AHCS Enhanced Clinical and Support Service Programs by working directly with behavioral health patients in clinic, parole, and home-based settings to improve medication adherence and overall health outcomes. You will also assist in coordinating care with clinical and pharmacy teams, providing patient support services, and identifying gaps in care to enhance treatment effectiveness. Success in this role will be demonstrated by improved patient engagement, adherence to treatment plans, and measurable optimization of health outcomes.

Requirements

High school diploma or equivalent
Ability to work in a multi-cultural setting
Proficiency in Microsoft Office
Understanding of the behavioral health community
Effective communication skills verbally and in writing
Ability and willingness to provide emotional support, encouragement, and motivation to patients
Experience working in a community-based setting for 1 to 2 years
Previous experience in Medical Assistant, Community Health Worker, Social Worker, Pharmacy Technician, Pharmacy Clerk, or equivalent
Successful completion of a Community Health Worker training program
Medical terminology and/or healthcare background

Responsibilities

Conduct Enhanced Clinical Services to AHCS patients
Offer MTM and other clinical services to patients to optimize care
Conduct in person patient visits for enhanced services programs at partner organizations
Communicate and coordinate care with patients' healthcare provider and care team
Optimize outcomes in patient adherence and access to prescriptions
Attend meetings and work with other clinical team members
Complete required reporting requirements in a timely manner
Act as liaison between patient and pharmacy to ensure medication adherence
Assist pharmacy teams with insurance coverage lapses and benefit enrollment to ensure continuity of pharmacy care
Collaborate with AHCS sales team on potential new referral source, leads, and customers
Perform other tasks as required