Community Health Desktop Project Field Engineer
About The Position
Jobs in this group are typically responsible for managing the university’s technology infrastructure and services. They handle system maintenance, support, and cybersecurity to ensure technology resources are reliable and secure. These roles are responsible for designing, developing, and optimizing the university’s IT systems architecture. They work on long-term planning, creating scalable and efficient systems that meet the evolving needs of the institution, creating and maintaining complex systems and solutions to meet specific needs or solve problems. These roles encompass a range of activities from conceptual design to implementation and optimization, ensuring that systems operate efficiently and effectively. This role provides endpoint project management support for UVA Health System Community Health implementations, with responsibility for planning, coordination, logistics, deployment readiness, and go-live support. Responsibilities include attending project and design meetings, serving as an initial Desktop Services contact for endpoint-related project needs, tracking project status, documenting requirements, and escalating risks or issues to Desktop Services leadership and appropriate HIT teams. The role coordinates endpoint inventory planning and distribution, including hardware, software, licensing, peripherals, vendor quotes, equipment ordering support, delivery tracking, device staging, and site readiness. It also oversees endpoint configuration readiness by coordinating ServiceNow requests, imaging, printer setup, static IP needs, Epic LWS/EPR requirements, device mapping, testing, and validation activities. During go-live and post-go-live stabilization, the role provides on-site endpoint support, triages and escalates issues, communicates active risks or blockers, and ensures Desktop Services leadership and HIT stakeholders remain informed of implementation progress and support needs.
Requirements
- Bachelor’s Degree in an appropriate specialty, or an equivalent combination of accreditation, education and experience required.
- 5+ years relevant experience required.
- No licensure required.
Responsibilities
- Provides endpoint project management support for UVA Health System Community Health implementations.
- Responsible for planning, coordination, logistics, deployment readiness, and go-live support.
- Attends project and design meetings.
- Serves as an initial Desktop Services contact for endpoint-related project needs.
- Tracks project status.
- Documents requirements.
- Escalates risks or issues to Desktop Services leadership and appropriate HIT teams.
- Coordinates endpoint inventory planning and distribution, including hardware, software, licensing, peripherals, vendor quotes, equipment ordering support, delivery tracking, device staging, and site readiness.
- Oversees endpoint configuration readiness by coordinating ServiceNow requests, imaging, printer setup, static IP needs, Epic LWS/EPR requirements, device mapping, testing, and validation activities.
- Provides on-site endpoint support during go-live and post-go-live stabilization.
- Triages and escalates issues.
- Communicates active risks or blockers.
- Ensures Desktop Services leadership and HIT stakeholders remain informed of implementation progress and support needs.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Long-term and Short-term Disability
- Retirement Savings
- Health Saving Plans
- Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
