Community Health Coordinator

Lucet•Phoenix, AZ

10h•Hybrid

About The Position

The Community Health Coordinator serves as a non-clinical advocate who connects patients to care, resources, and education while coordinating with care teams to improve health outcomes and support whole-person wellbeing. At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Requirements

High school diploma or GED
Computer literacy and ability to use an electronic health record effectively.
Ability to use electronic medical record (EMR) systems.
Able to troubleshoot basic connectivity and device issues in the field.
Valid proof of sufficient car insurance coverage for the state that appointments are scheduled to be completed in with access to reliable transportation.
Valid and active driver’s license for a minimum of 3 years without restrictions, and minimum of 7 years with no DUIs or other felony driving convictions.
Ability to work evenings and weekends if required.
Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Nice To Haves

Strong advocacy skills with demonstrated ability to champion patient needs.
Strong organizational and time management skills.
Comfortable using company‑issued technology, secure messaging, and telehealth applications for virtual visits.

Responsibilities

Coordinate patient care with RN Manager, Medical Assistant, and interdisciplinary teams to ensure timely interventions and aligned care plans.
Conduct outreach (calls, visits) and escalate clinical concerns to licensed staff while supporting care planning through case conferences and dual visits.
Assess social determinants of health and connect patients to community resources such as housing, transportation, food, and financial assistance.
Evaluate living conditions and identify risks, escalating concerns and maintaining/updating resource networks to support patient needs.
Educate and guide patients on care navigation, lifestyle changes, and self-management goals using culturally appropriate approaches.
Maintain accurate documentation, complete follow-up tasks, and support quality initiatives to ensure effective care delivery and patient engagement.

Benefits

Hourly compensation between $22.20 - $23.00, PLUS an annual performance-based, discretionary incentive.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.