Community + Guest Experience Coordinator

Penzone Salons•Dublin, OH

7d•Onsite

About The Position

BASE ONE is looking for a warm, energetic Community + Guest Experience Coordinator to join our team. This hospitality-focused role combines guest services, front desk support, events, coffee and beverage service, space management, and community engagement in an elevated, creative environment. From training and wellness to coworking, creative spaces, events, and more, BASE ONE brings people together in an environment designed to inspire. You'll be one of the first friendly faces our guests see and an important part of making every visit feel welcoming, elevated, and effortless. From greeting guests and serving coffee to supporting events, resetting spaces, and helping with technology, no two days at BASE ONE look exactly the same.

Requirements

Brings positive, welcoming energy to every interaction.
Communicates confidently with a wide variety of people while creating welcoming, memorable guest experiences.
Can juggle multiple priorities and stay calm in a fast-paced environment.
Is comfortable working independently and taking initiative.
Has an eye for presentation and takes pride in their appearance and surroundings.
Is comfortable standing, walking, bending, squatting, and lifting up to 20 lbs. throughout a shift.
Is comfortable learning and using technology.
Has a flexible schedule and is available for Thursday–Saturday shifts, with occasional Sunday–Wednesday event support.
21+ years old candidates preferred

Nice To Haves

Hospitality, coffee, bartending, guest service, or SERVSAFE experience is a plus - but not required.

Responsibilities

Welcome, check in, and assist guests, artists and event attendees with a warm, upbeat approach.
Create an elevated beverage experience, including specialty coffees, espresso drinks, signature cocktails, wine, mocktails, and snacks.
Support events from setup through teardown, including food and beverage service, dishes, space resets, and guest support.
Provide tours, introductions, and complimentary sips to help new guests feel at home.
Keep shared spaces beautiful, clean, stocked, and ready for the next experience, including light laundry, dishes, trash removal, and washroom checks.
Process transactions, service ring-outs, cash handling, deposits, and petty cash.
Assist with opening and closing duties; reset furniture to quickly transform spaces for different experiences.
Provide basic technology support during trainings and events, using knowledge gained through onboarding and training.
Follow company, state board and alcohol service standards.