DSHS HCLA Community Field Manager
About The Position
Protecting vulnerable adults depends on people who can turn regulatory requirements into meaningful oversight. As a Community Field Manager supporting assisted living facilities, you'll lead a team of up to 12 staff responsible for ensuring long-term care settings meet licensing and regulatory requirements. The work helps protect resident rights, prevent abuse and neglect, and support safe care for vulnerable adults. This is a field-based leadership role that requires sound judgment. You'll help staff interpret regulations, assess compliance, navigate complaints and investigations, and document findings clearly. When the answer isn't obvious, you'll help your team find the right resource, determine the next step, and recognize when additional expertise is needed. We encourage you to apply if you're a people leader who is curious, adaptable, and comfortable making independent decisions. You can manage competing priorities, communicate clearly with people at all levels, and remain objective when situations are complex or perspectives differ. You don't need to know every answer. You do need to know how to find reliable information, apply it thoughtfully, and ask for help when needed. Regulatory or complaint investigation experience will be useful, but continued learning is part of the job. You can expect extensive training as regulations, procedures, and practices evolve. Your first 90 days are about learning the program and building relationships. You'll get to know your team, the regulations and operating procedures that guide the work, the provider types you oversee, and the processes used to manage complaints, investigations, deadlines, and compliance decisions. As you build that foundation, you'll take on greater independence in supporting staff and making decisions. Within your first year, success means understanding the program well enough to lead confidently, locate answers, apply requirements consistently, and know when to involve others.
Requirements
- A master's degree in social work, speech pathology, occupational or physical therapy, psychology, special education, nutrition, sociology, or an allied field, and at least three years of experience in an administrative, supervisory, consultant, or teaching capacity OR A bachelor's degree in one of the fields listed above, and at least three years of experience in an administrative, supervisory, consultant, or teaching capacity OR At least nine years of total professional/practical experience delivering social and health services in a supervisory role of professional staff, with demonstrated experience working with vulnerable adults and monitoring social and health services.
- At least two years of demonstrated experience working with vulnerable adults.
- At least two years of demonstrated experience supervising and managing professional staff.
- At least two years of demonstrated experience delivering and monitoring social and health service programs.
- Employees driving on state business must have a valid driver's license.
- Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Nice To Haves
- Regulatory work and complaint investigations.
- Geriatrics, developmental disabilities, and mental illness.
- Interpreting data and developing plans to address areas of concern.
- Managing staff responsible for quality-of-care and quality-of-life issues.
- Civil and criminal law and professional regulations related to abuse and neglect of vulnerable adults.
- Communicating complex laws or policies to people with varied backgrounds, cultures, primary languages, and levels of familiarity with the subject matter.
- State and federal regulations and their interpretation as they relate to adult family homes, assisted living facilities, enhanced services facilities, and nursing homes.
Responsibilities
- Lead and support a team of up to 12 professional staff responsible for regulatory oversight of long-term settings.
- Help ensure providers meet licensing and regulatory requirements designed to protect vulnerable adults.
- Monitor workloads, deadlines, annual expectations, and the timely initiation of compliant investigations.
- Interpret regulations, policies, and operating procedures to assess compliance and guide staff decisions.
- Review and provide feedback on legal documents, including statements of deficiency.
- Help staff navigate complex or ambiguous situations, identify appropriate resources, and determine next steps.
- Make timely decisions involving quality-of-care and quality-of-life concerns.
- Communicate complex requirements clearly to staff, providers, management, and other stakeholders.
- Build effective working relationships across teams, agencies, providers, and other partners.
- Facilitate meetings and training that support consistent practices and continued learning.
Benefits
- Extensive training as regulations, procedures, and practices evolve.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
