Community & Facilities Operations Manager - St. Louis, MO

CIC•St. Louis, MO

22h•Hybrid

About The Position

CIC St. Louis is seeking a Community & Facilities Operations Manager to oversee both facilities operations and community engagement for its innovation campus. This role combines property management and facilities maintenance with community operations and client services. The ideal candidate will have strong managerial experience in both operational and client-facing capacities, ensuring the seamless operation and enhancement of office and lab spaces while fostering a dynamic and engaged community environment. The role involves leading a team to ensure efficient operation, maintenance, and client service for CIC’s South Sarah Street location, overseeing building systems, office setups, client interactions, and community initiatives. Reporting to the Director of Operations, the manager will be responsible for team development, collaboration with stakeholders, and maintaining a well-functioning space and supported client community.

Requirements

A High School Diploma or GED.
At least 3 years of experience in facilities or property management.
1-2 years of managerial experience, leading teams in a fast-paced environment.
Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
Excellent communication skills, both written and verbal, with a talent for building strong relationships.
Availability to work standard business hours (Monday-Friday, 8am-5pm) with flexibility for 7AM start as needed.
Basic computer literacy, with familiarity in work order systems and project management tools.
Ability to lift a minimum of 50 lbs and perform tasks requiring bending, crouching, climbing, and standing for extended periods.
Comfortable working in an environment that requires both hands-on maintenance work and professional office interaction.

Nice To Haves

Additional trade certifications or a Bachelor’s degree.
Knowledge of MEP systems in a commercial setting.

Responsibilities

Oversee all building systems, inspections, emergency procedures, and compliance with safety and operational standards.
Manage vendor relationships, contracts, and capital improvement projects.
Manage operating budgets, invoices, and recurring billings related to property expenses.
Lead the Community Operations team in delivering exceptional client service, including office setups, move coordination, and IT/operational troubleshooting.
Build strong tenant relationships, foster a welcoming environment, drive community events and resolve escalated client concerns.
Monitor and maintain inventory levels of office furnishings and supplies, coordinating timely orders and deliveries.
Coach, develop, and evaluate a team responsible for facilities and community operations, ensuring they have the tools and support to succeed.
Oversee workload, morale, and process improvements while maintaining documentation of policies and best practices.