Community & Facilities Operations Manager - St. Louis, MO

CIC • St. Louis, MO

21h • Hybrid

About The Position

CIC St. Louis is looking for a highly capable, self-directed individual to manage both facilities operations and community engagement for our innovation campus. This role blends the responsibilities of property management and facilities maintenance with community operations and client services. The ideal candidate will have strong managerial experience in both operational and client-facing capacities, ensuring the seamless operation and enhancement of our office and lab spaces while fostering a dynamic and engaged community environment. In this role, you will lead a team to ensure the efficient operation, maintenance, and client service experience for CIC’s South Sarah Street location. You will oversee building systems while also managing office setups, client interactions, and community initiatives. Reporting to the Director of Operations, you will be responsible for the productivity and professional growth of your team and will collaborate with various internal and external stakeholders to maintain a well-functioning space and supported client community.

Requirements

• A High School Diploma or GED (additional trade certifications or a Bachelor’s degree preferred).
• At least 3 years of experience in facilities or property management, with knowledge of MEP systems in a commercial setting preferred.
• 1-2 years of managerial experience, leading teams in a fast-paced environment.
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with a talent for building strong relationships.
• Availability to work standard business hours (Monday-Friday, 8am-5pm) with flexibility for 7AM start as needed.
• Basic computer literacy, with familiarity in work order systems and project management tools.
• Ability to lift a minimum of 50 lbs and perform tasks requiring bending, crouching, climbing, and standing for extended periods.
• Comfortable working in an environment that requires both hands-on maintenance work and professional office interaction.

Nice To Haves

• additional trade certifications or a Bachelor’s degree
• knowledge of MEP systems in a commercial setting

Responsibilities

• Oversee all building systems, inspections, emergency procedures, and compliance with safety and operational standards.
• Manage vendor relationships, contracts, and capital improvement projects.
• Manage operating budgets, invoices, and recurring billings related to property expenses.
• Lead the Community Operations team in delivering exceptional client service, including office setups, move coordination, and IT/operational troubleshooting.
• Build strong tenant relationships, foster a welcoming environment, drive community events and resolve escalated client concerns.
• Monitor and maintain inventory levels of office furnishings and supplies, coordinating timely orders and deliveries.
• Coach, develop, and evaluate a team responsible for facilities and community operations, ensuring they have the tools and support to succeed.
• Oversee workload, morale, and process improvements while maintaining documentation of policies and best practices.

Benefits

• 100% company-paid premium healthcare and dental benefits.
• 100% company-paid long- and short-term disability, and life insurance.
• 401k (must be 21+).
• 23 days of PTO accrued annually (more with seniority), plus thirteen paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees