Community Enhancement Liaison

ON TOP OF THE WORLD COMMUNITIES LLC•Ocala, FL

1d•Onsite

About The Position

The Community Compliance Liaison is responsible for bringing properties within the community into HOA compliance, both reactively and proactively. Additionally, assisting homeowners with facilitating or completing home modifications and ensuring contractor compliance.

Requirements

High School Diploma or equivalent required
2+ years in a business-related field preferred
Photography experience preferred
Must be able to read, write, and understand English and have good verbal and written communication skills
Strong time management and public relations skills
Microsoft Office skills required
Must be approved by insurance to operate company motor vehicle
Must be outgoing, self-confident, and organized
Must possess intense diplomacy and communication skills and be able to work independently and with minimum supervision
Strong interpersonal skills
Honesty and integrity
Self-starter
Inquisitive, detail-oriented
Team player
Commitment to diversity, equity and inclusion

Responsibilities

Investigates community standards violations and provides photographs and proper documentation of those that are not in compliance
Addresses violations with homeowners through personal visits, phone calls, door hangars, emails, and letters of notice
Assists residents with home modification applications, ensuring work is performed to HOA standards
Verifies that contractors performing modifications have current and valid insurance on file with property management
Works closely with the Community Enhancement Specialist and Community Enhancement Manager to formally notify residents who are not in compliance with the applicable violations
Follow up with residents to confirm all matters have been completed or, if necessary, take further action to achieve compliance
Inspects completed modifications to verify the installation complies with an approved request
Reads, understands and applies rules and regulations, declarations, and community standards to make practical applications in the field
Ensures all documents are scanned/saved to appropriate files and databases
Ensures estoppel follow-up inspections are complete and takes the corrective action necessary to achieve compliance
Completes and submits daily activity and weekly activity reports
Keeps manager apprised of all high profile complaints and any issues needing immediate attention
Maintains records of actions/observations/results and can retrieve them as needed
Supports Resident Services and Warranty department projects and other work as needed
Performs all duties in adherence to OTOW standards
Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
Maintains a positive and professional demeanor toward all residents, visitors, and co-workers
Performs other duties as assigned