Community Engagement & Visitor Experience Ambassador

Pennsylvania Academy of the Fine Arts•Philadelphia, PA

48d

About The Position

The Community Engagement & Visitor Experience Ambassador is a dynamic representative of the institution, dedicated to creating welcoming, memorable, and educational experiences for all audiences. This position blends public-facing interpretation with visitor services and membership promotion, ensuring that exhibitions such as A Nation of Artists and upcoming projects like Pictures of Belonging resonate with school-age children, families, and the broader community. Ambassadors lead tours, deliver outreach programs, welcome and assist visitors, and actively encourage deeper connections through institutional membership and participation. You will need to undergo a background check and obtain FBI fingerprint clearance for this role.

Requirements

Bachelor's degree in Art History, Fine Arts, Museum Education, Education, Hospitality, or related field (Master's degree preferred).
2-4 years of experience in museum education, visitor services, community engagement, or related roles.
Strong skills in public speaking, facilitation, and customer service.
Demonstrated ability to engage children, families, and diverse communities in creative and welcoming ways.
Comfort working with membership and sales goals, linking meaningful experiences with institutional support.
Flexible schedule, including weekends and evenings as needed.

Responsibilities

Lead engaging tours for school groups, families, and general visitors, with special emphasis on upcoming exhibitions such as Pictures of Belonging, A Nation of Artists, and other rotating exhibitions.
Use inquiry-based methods, storytelling, and interactive activities to make art accessible and inspiring for children, families, and first-time visitors.
Develop and deliver outreach programs in schools, libraries, and community spaces that extend exhibitions and collections beyond the museum.
Create resources such as teacher guides and family activity sheets to support classroom connections and intergenerational learning.
Welcome and orient guests at entrances, galleries, and during tours, ensuring a warm and inclusive visitor experience.
Respond to visitor questions and provide wayfinding, program information, and event recommendations.
Promote membership opportunities by engaging visitors and families in conversations that highlight the value of joining and returning.
Support ticketing, admissions, and visitor feedback processes in collaboration with Visitor Services staff.
Partner with Education, Visitor Experience, and Marketing teams to ensure consistent, audience-focused messaging for exhibitions such as Pictures of Belonging.
Assist in training docents, interns, and volunteers to deliver tours and guest interactions that integrate education and membership touchpoints.
Contribute to the evaluation of visitor experiences and outreach impact through feedback collection and reporting.