Visitor Experience Supervisor

KidsQuest Children's Museum•Bellevue, WA

About The Position

The Visitor Experience Supervisor plays a key role in the Museum, together with the supervisor team and under the guidance of the Visitor Services and Museum Store & Floor Managers, you will be responsible for leading the day-to-day operations of the Museum. This includes managing the admissions desk, crowd levels, floor engagement, birthday parties, and a team of Visitor Experience staff. This position requires a strong hospitality mindset and leadership skills to support visitors and staff.

Requirements

Two years in a customer service position.
Friendly and outgoing personality.
Enjoy working with children and families.
Strong sense of teamwork, as well as ability to work independently.
Enjoy working in a fast-paced environment (playful, loud, busy).
Ability to comfortably perform duties such as sitting, standing, walking, or lifting.

Nice To Haves

Minimum of 6 months of leadership roles (to include but not limited to) trainers, supervisors, leads, etc.
Fluency in a second language

Responsibilities

Models a positive and welcoming attitude for all staff as well as visitors to the museum.
Oversee daily operations of the admissions desk including the point of sales system, cash handling, and answering phones.
Train and oversee floor staff. This includes daily scheduling, mentorship, and assisting with reviews and disciplinary action.
Leads as first point of contact to address injuries, incidents, emergencies, and complaints.
Ensure a high level of customer service for all visitors.
Facilitates birthday parties and STEAM activities.
Maintain cleanliness of the facility such as exhibits, restrooms, classrooms, and outside spaces.
Monitor crowd and capacity levels.
Develop knowledge of and enforce all Museum policies and procedures.
Assists with administrative projects such as data entry, scheduling, and museum inventory.