Community Ambassador

Capital Consultants Management Corporation • Hendersonville, TN

4d • Onsite

About The Position

Were CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community. About the Community: This active-family HOA's amenities include a state-of-the-art Fitness Center, large resort style swimming pool, snack bar style cafe', and meeting spaces. It is nestled into the area's beautiful hills. On-site staff include the Community Manager, Lifestyle Director, Maintenance Associate, and Community Ambassadors. Are you passionate about community engagement and thrive in a service-oriented environment? Join us as a Community Ambassador , where you'll be at the heart of creating memorable experiences for residents, guests, and prospective buyers. This position offers the opportunity to work within a collaborative team and a resident-centric culture with the Community and CCMC, two companies known for their integrity, respect, service, and community-focused values.

Requirements

• Minimum 2 years of customer service experience, with strong project management and multitasking skills in fast-paced environments. Alternatively, a minimum of six months experience with excellent customer service skills and telephone etiquette will also be considered.
• High School Diploma or equivalent.
• Strong interpersonal skills, excellent verbal and written communication, and proficiency in using Microsoft Office.
• Must be able to develop, design, and implement programs and reports.
• A positive, outgoing personality, the ability to work well independently and as part of a team, and strong conflict resolution skills.
• Ability to sit or stand for extended periods and attend community events.
• Must have a valid drivers license and reliable transportation.

Responsibilities

• Serve as the first point of contact for guests, residents, and potential buyers, providing tours, answering questions, and disseminating community information and its offerings.
• Assist the clients marketing team in planning and executing marketing events with potential buyers, realtors, and residents, both inside and outside the community.
• Help organize and facilitate community events with the client, Lifestyle Director, and Farm Director.
• Manage front desk operations, including answering phone calls, responding to emails, event registration, and supporting marketing efforts with weekly sales and traffic reports.
• Maintain operational tasks such ensuring a well-maintained environment and inventory management for on-site facilities.
• Follow checklists to open and close the facility properly, ensuring it meets health and safety standards.
• Engage regularly with residents, prospective buyers, and staff, and perform facility tours as needed and directed by the Community Manager.
• Work closely with the team to facilitate communication goals.

Benefits

• Support Programs Employee Assistance Program (EAP) and Calm Health.
• As a part-time employee, you may be eligible to accrue paid sick leave in accordance with applicable state and local laws.
• 401(k) with Company Match Automatic enrollment with a 30% match on the first 10% of contributions.
• Competitive pay, depending on experience
• Part-time, flexible schedule
• Most importantly, a caring team who is dedicated to your success!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED