Visitor Experience & Education Assistant

International Center of Photography•New York, NY

1d•$22•Onsite

About The Position

The Visitor Experience and Education Assistant is a highly visible, public-facing role and serves as an initial point of contact for ICP’s School, Library, and administrative offices. Acting as an ambassador for the institution, this position supports a welcoming, informed, and inclusive visitor experience for students, faculty, staff, and museum guests. This role combines visitor experience support with education and library assistance, helping ensure smooth daily operations across ICP’s public spaces, classrooms, and research facilities.

Requirements

Bachelor’s degree preferred; background in photography or visual culture a plus
Two years of administrative or office experience preferred
Strong customer service orientation with a commitment to hospitality and inclusion
Excellent organizational skills and attention to detail
Strong verbal and written communication skills
Solid computer proficiency, including word processing, databases, and spreadsheets
Ability to work independently and as part of a team
Comfort interacting with the public in a fast-paced environment

Nice To Haves

Knowledge of photography and visual culture preferred
Foreign language proficiency a plus

Responsibilities

Maintain up-to-date knowledge of ICP exhibitions, programs, classes, events, and daily operations
Serve as a primary point of contact for ICP’s main phone lines and in-person inquiries, responding clearly, professionally, and courteously
Conduct daily opening checks, ensuring public spaces are prepared for visitors, including lighting, doors, computers, and audiovisual equipment
Monitor public areas for safety, cleanliness, and functionality; report issues to appropriate departments
Follow established security procedures and report unsafe or inappropriate situations promptly
Support daily closing procedures, including securing doors, turning off lights, and ensuring all public spaces are vacated
Serve as a liaison between faculty, students, and the Education Office
Respond to education-related inquiries by phone, email, and in person, directing requests as appropriate
Welcome School visitors, check IDs, and assist with wayfinding throughout the building
Greet Library visitors and provide general information about library use
Assist students, faculty, and researchers with locating and retrieving library materials
Process library book returns and support reshelving in accordance with library procedures
Distribute faculty and student IDs and assist with resolving ID-related issues
Prepare and post daily classroom schedules and communicate schedule changes as needed
Monitor and respond to education inbox inquiries as assigned
Provide weekly activity reports as requested
Welcome and assist prospective students
Support Public Programs with event setup, particularly for programs held in the Library
Staff doors for lectures and public programs