Visitor Experience Associate (531)

TAFT MUSEUM OF ART-posted about 15 hours ago
$15 - $21/Yr
Part-time • Entry Level
Onsite • Cincinnati, OH
101-250 employees
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Reporting to the Manager of Visitor Experience, the Visitor Experience Associate helps the Taft Museum of Art deliver its mission of providing meaningful experiences by connecting people with great art. Excellent communication skills and exceptional visitor experience focus including answering phones, stocking shelves, handling admissions, working in the Museum Shop, and helping guests with questions. This is a critical position in delivering our mission and a world-class visitor experience for everyone at the Museum. Opportunities for growth and career development are available.

  • Creates an exceptional first impression with Museum visitors! Cheerful and welcoming.
  • Greets everyone actively, engaging all visitors with smiles, eye contact, from arrival to the property through departure.
  • Interacts positively with our visitors, members, trustees, donors, contractors, and vendors, on the phone, via email, and in person.
  • Welcomes visitors when staffing the Admissions Desk, providing directions on where to go and answers their questions.
  • Communicates information about current and future programs and events to each visitor.
  • Communicates pertinent Museum policies and guidelines to our visitors.
  • Ensures that all visitor problems are handled quickly and professionally to ensure a world-class visitor experience.
  • Answers phone calls and email using proper etiquette as described during training.
  • Manages and forwards incoming calls and emails to appropriate team members providing answers to questions and messages professionally.
  • Interfaces prior to opening with the Museum reservation systems to check the number and type of reservations for the day.
  • Recommends and completes sales transactions with guests. Provides suggestions on items in the shop, supports café food, and shares possible membership levels.
  • Ensures that all visitor transactions are accomplished in a fast, accurate, and friendly manner.
  • Ensures that the drop bag is accurate upon deposit to finance.
  • Thank each guest for their business at every interaction.
  • Ensures the displays and service areas are maintained, stocked, and kept orderly by cleaning, straightening, re-stocking, and merchandising.
  • Counts out the cash drawer at end of each shift.
  • Ensures compliance with all cash handling policies and procedures.
  • Assists setups in Cafe and other meeting rooms prior to opening to the public.
  • Floats to help the Cafe team when busy, helping to clear and set up tables.
  • Other duties may be assigned or assumed.
  • Must be able to work in the evenings. The Museum is open Wednesday-Monday.
  • Adhere to established departmental standard operating procedures for all matters of execution and behavior.
  • Must be well-groomed, attired in clean, crisp, well-maintained uniforms with proper fitting.
  • Personable and possesses excellent communication skills, both in-person and on the phone.
  • Computer savvy and able to learn and operate the POS system for sales transactions.
  • Very organized and able to handle multiple priorities.
  • Always on time and reliable.
  • Highly motivated, professional, creative, articulate, and goal-oriented, and possess the ability to work independently and collaboratively.
  • Ability to use a stepladder to reach merchandise for visitors.
  • Flexible, the ability to flow to work when and where is needed to ensure a positive experience for Guests.
  • Reliable transportation.
  • Authorized to work in the US.
  • High School Diploma, GED required, or National Career Readiness Certificate.
  • One or more years of customer/visitor experience service.
  • Great communication skills and a desire to work with the public is a must.
  • 18 years or older.
  • Love of the Arts is a big plus.
  • Free parking
  • Shop and Café discounts
  • Free Employee Assistance Program
  • 401K opportunities
  • Aflac Insurance Offered
  • Other Benefits such as paid Discretionary Time Off (DTO) based upon the number of hours worked.
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