Visitor Services Assistant

Cincinnati Art Museum•Cincinnati, OH

21h

About The Position

Visitor Services Assistants greet visitors and tour groups, sell tickets, memberships and coffee, answers telephones, balances daily deposits, and stays current on museum events. This role is responsible for ensuring visitors are alerted to all the tools needed for a successful visit. The VSA is also responsible for keeping CAM goals and priorities in mind when welcoming visitors to the museum. Working under the direction of the Visitor Services Coordinator (VSC), duties include, but are not limited to, the following: Demonstrate an ability to engage with all guests from a wide range of backgrounds, providing the highest quality customer service. Ensure each visitor or group feels welcomed and receives a cheerful and warm greeting by Visitor Services immediately upon entering CAM. Ensure the lobbies and coatrooms are clean and orderly. Answer a wide variety of visitors' questions in person and over the phone. Responsible for balancing receiving visitors at the desk and over the phone. Demonstrate an ability to deal with customer feedback with grace and professionalism. Assist in de-escalating visitor matters. Play an active role in reaching CAM strategic goals through promotion of all art engagement opportunities and encouraging return visits. Play an active role in reaching CAM financial goals through promotion of the coffee bar, café, paid programming, membership, exhibition tickets, etc. Ensure back-of-house activities are operated with excellence and attention to detail with team goals in mind. Ensure integrity of daily balancing and handling of all payments, as well as maintaining the confidentiality of all sensitive information. Conducting member sales and renewals with special attention to correct data entry. Support the VSC with onboarding, training, and skill development of new team members. Manage assigned projects in timely manner with attention to detail while prioritizing the visitor experience. Assist other departments with projects as needed. Other duties as assigned.

Requirements

High school diploma or equivalent education required.
Excellent customer service and communication skills are a must.
Candidate must be dependable and work well with the public.
Ability to read, examine, and interpret general business documents, effectively communicate with visitors in person and on phone calls, and present information and respond to questions from visitors.
Good computer and writing skills necessary.

Responsibilities

Engage with all guests from a wide range of backgrounds, providing the highest quality customer service.
Ensure each visitor or group feels welcomed and receives a cheerful and warm greeting by Visitor Services immediately upon entering CAM.
Ensure the lobbies and coatrooms are clean and orderly.
Answer a wide variety of visitors' questions in person and over the phone.
Deal with customer feedback with grace and professionalism.
Assist in de-escalating visitor matters.
Play an active role in reaching CAM strategic goals through promotion of all art engagement opportunities and encouraging return visits.
Play an active role in reaching CAM financial goals through promotion of the coffee bar, café, paid programming, membership, exhibition tickets, etc.
Ensure back-of-house activities are operated with excellence and attention to detail with team goals in mind.
Ensure integrity of daily balancing and handling of all payments, as well as maintaining the confidentiality of all sensitive information.
Conducting member sales and renewals with special attention to correct data entry.
Support the VSC with onboarding, training, and skill development of new team members.
Manage assigned projects in timely manner with attention to detail while prioritizing the visitor experience.
Assist other departments with projects as needed.
Other duties as assigned.