SO Visitor Services Assistant

GREAT BASIN INSTITUTE • South Lake Tahoe, CA

1d • $22 - $22 • Onsite

About The Position

The Great Basin Institute, in cooperation with the USDA Forest Service Lake Tahoe Basin Management Unit (LTBMU) is recruiting a Visitor Services Assistant to support public inquiries at the LTBMU Supervisor’s Office (SO) and at the Taylor Creek Visitor Center. The Visitor Services Assistant will work in tandem with experienced Forest Service front desk and interpretive staff to support a number of activities, such as permit issuance, mailroom functions, interpretive sales and recreation information dissemination. The position is responsible for fielding visitor concerns, comments and questions via telephone and in person, and directs visitors to appropriate staff members as required. The Visitor Services Assistant works primarily from the SO front desk during its public operating hours (Monday - Friday, 8:00am - 4:30pm). LOCATION This position works in-person in South Lake Tahoe, CA. The city of South Lake Tahoe is the largest metropolitan area within the Lake Tahoe Basin, nestled between the Sierra Nevada mountains to the west and the Carson Range to the east. Summers are typically warm and dry, while winters are characteristically precipitous and cold. The alpine community sits at an elevation of 6,237ft while nearby Lake Tahoe reaches 6,224ft. The region is a popular destination for both domestic and international travelers partaking in outdoor recreation activities such as hiking, boating, and skiing. WORK SCHEDULE Employment dates: May 18 - Nov. 13, 2026 Work days: Monday - Friday Hours: 8/day Temporary Special Assignment employees are eligible to receive holiday pay. The holiday schedule will comply with the project partner holiday schedule, unless otherwise specified in their employment offer. TSAs working five (5) eight (8) hour days per workweek will be paid eight (8) hours for all holidays.

Requirements

• Exceptional customer service skills
• Strong organizational skills
• Excellent active listening
• Strong written and verbal communication skills
• Proficiency with Microsoft office and basic computer skills
• Ability to operate point of sales (POS) system and accurately handle cash sales
• Ability to educate visitors on rules and regulations
• Successful completion of a criminal background check is required as a condition of employment for this position.

Nice To Haves

• Preferred degree in public administration, management, interpretation/education or a related field.
• 0-2 years experience working in a public service position.
• Experience working with the Forest Service, or in public-facing positions in the Tahoe Basin preferred.

Responsibilities

• Visitor communication. Provides general information and education to the visiting public such as: hiking, camping, beaches, picnic areas, recreations sites, popular visitor attractions, and more; shares forest regulation and management information with domestic and international recreationists.
• Administrative. Issue various permits and direct visitors to interpretive materials; support the Supervisor’s Office mailroom and front lobby functions including printing, copy and other administrative responsibilities. Attend LTBMU staff meetings.
• Interpretive sales. Administer interpretive association book sales tasks, such as stocking and completing book/gift sales inventory in collaboration with Great Basin Institute staff.

Benefits

• Uniform Stipend: $200
• Housing: Assistance provided
• Health, Dental, Vision Insurance premiums are covered 100% by GBI. Available on the first day of the month following the start of employment.
• $25,000 Basic Life & AD&D insurance at no cost
• Competitive PTO accrual and paid holidays
• Access to Pro Deals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed