Explore Charleston - Part-time - Visitor Experience Ambassador

Explore Charleston•Charleston, SC

About The Position

This part-time position is responsible for directly serving visitors by providing courteous service and accurate information on tourism in the Charleston area in-person, by phone, and electronically.

Requirements

Excellent oral communication and grammar/spelling skills.
Excellent customer service skills.
Knowledge of computer systems and the Internet.
Ability to operate cash register/data processing equipment.
Knowledge of the Charleston area attractions and events.
Must be able to work at least 3 shifts (15 hours weekly) and at least two weekends per month.
Good command of the English language, including comprehension, verbal, and written communication skills
Good interpersonal skills
Ability to operate office equipment and learn software programs such as Windows, database
Ability to operate cash register/data processing equipment
Ability to perform mathematical calculations accurately
Ability to grip/grasp various tools and equipment used in the office area
Good eyesight and hearing which may be corrected with an aid if necessary
Ability to rotate body in standing or sitting positions
Access to reliable transportation
Must be able to attend monthly staff meetings, typically held after standard work hour

Responsibilities

Serve visitors to all area visitor centers in a cordial, outgoing, professional manner
Serve visitors as needed in The Best Friend Charleston Train Museum (23 Ann Street, Downtown Charleston) in a cordial, outgoing, professional manner
Serve visitors as needed in the Marketplace and Coffeebar
Answer in-bound calls received from prospective visitors requesting information about the Charleston area in a courteous, professional manner
Assist visitors electronically via live chat at ExploreCharleston.com and Facebook Messenger in a courteous, professional manner
Be fully knowledgeable about points of interest and special events in the Charleston area
Keep the visit planning area clean and orderly
Visit area tours and attractions to remain current on visitor services and interests
Be responsible and accurate with ticket/publication sales as well as all counter duties. Supervisory staff may be responsible for opening and closing as well as being familiar with all operating procedures.
Submit requests for visitor information using Simpleview CRM
Record partner referrals using Simpleview CRM
Assist with proofreading various Explore Charleston websites for errors as assigned
Submit event suggestions each week to be considered for inclusion in the Explore Charleston SOE
Assist with Explore Charleston Front Desk operations, including: Direct callers to appropriate staff members Assist visitors to Explore Charleston Executive Office seeking to receive a bulk quantity of Visitors Guides and Maps and record any items distributed via Simpleview CRM Check in guests upon their arrival via electronic sign-in sheet in Google Drive, providing them with an Explore Charleston Guest Sticker, and notifying appropriate staff of their guest's arrival Check in vendors arriving to provide a service via electronic sign-in sheet in Google Drive, providing them with an Explore Charleston Guest Sticker (i.e., Johnson Controls, Capitol Coffee, et. al.) Accept and record deliveries via Explore Charleston Front Desk Delivery Notebook received from service providers such as: FedEx, UPS, USPS, Amazon, Nelson Printing, et. al. Record check payments received in the Explore Charleston Daily Check Log as needed
Provide backup to the Explore Charleston Front Desk as assigned.
Provide backup to the Explore Charleston Visitor Center as assigned.
Handle other support services as assigned.