Community Engagement Specialist

Nuovo Photography • Montreal, QC

9d • Onsite

About The Position

Nuovo Artistic Studios is the premier destination for all things self-love. A by-women company and one of the largest artistic photography companies in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality. We are searching for a Community Engagement Specialist to join our fast-growing Client Care team. In this role, you will connect with our audience and strengthen our online presence. You will serve as a key point of contact between our brand and our clients to ensure positive, timely, and meaningful interactions across our community platforms. You will ensure that every interaction strengthens customer trust and that the community serves as a powerful lever for mutual aid and overall satisfaction. Nuovo Artistic Studios is not just a photography studio; it’s a movement designed to uplift, empower, and transform. Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality. With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time. This is your opportunity to join a team dedicated to excellence and artistry. Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time.

Requirements

• Currently pursuing or recently completed a degree/diploma in Communications, Hospitality, Marketing or a related field
• A proven background in Community Management or Client Care on behalf of a brand is required
• You are highly organized with strong attention to detail and capable of managing significant message volumes without compromising the quality of your output.
• You prioritize problem-solving and user satisfaction above all else without compromising on the Brand strategy.
• You possess exceptional writing skills and the ability to synthesize complex concepts into clear, courteous, and professional messaging.
• You remain calm and constructive when interacting with demanding customers or managing sensitive situations.
• Fluent in English and French

Nice To Haves

• client-facing experience is an asset.
• Spanish is considered an asset

Responsibilities

• Maintain constant oversight and provide precise responses to customer inquiries, messages, comments or requests within our community channels.
• Ensure adherence to the brand’s communication standards and intervene diplomatically to resolve grievances or misunderstandings.
• Identify recurring questions to enrich our Knowledge Base and collaborate with the Support team to harmonize response protocols.
• Encourage and highlight solutions provided by community members to one another, fostering user autonomy and organic engagement.
• Detect critical signals or major bugs reported by the community and report them rigorously to the technical teams or Client Care management.
• Monitor performance indicators related to satisfaction (Community CSAT), response times, and the volume of support tickets deflected through community animation.

Benefits

• Inspiring Work Environment: Immerse yourself in a creative, collaborative company where artistry and empowerment converge.
• Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development.
• Recognition and Support: A team that values your contributions and celebrates your success.
• Exclusive Perks: Access to Nuovo’s services and products, ensuring you, too, can experience the power of portraiture.
• We also provide you with a 50% Family & Friends discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level