Community Engagement Specialist
About The Position
At BluWave-ai, we’re harnessing AI-driven solutions to accelerate the adoption of clean energy, build smarter grids, and power the electrification of transportation. If you're excited about unlocking new opportunities, building a robust pipeline, and connecting clients with technology that creates a greener, more efficient future, this is the place for you! Here, entrepreneurial mindsets thrive, fast-paced career growth is nurtured, and your daily hustle directly contributes to a sustainable planet. If you're eager to accelerate the commercial adoption of the next generation of renewable energy, we want you on our team. If you’re ready to be part of something bigger, join us and help power a cleaner tomorrow!
Requirements
- At least 1 year of experience in a customer support, service, or community management role.
- Strong written and verbal communication skills, with an ability to explain product features and solutions in a clear and approachable way.
- Comfortable using social media platforms like Instagram, Facebook, TikTok, and Reddit.
- Able to assist customers with basic questions or issues and recognize when to escalate problems to other teams.
- A motivated customer-first mindset with the ability to handle a variety of customer inquiries in a positive, helpful manner.
- Authorization to work in Canada is required for this position.
Nice To Haves
- Experience using social media management tools (e.g., Hootsuite, Buffer, etc.) or customer support platforms (e.g., Zendesk, Freshdesk).
- Interest in technology or digital products, but deep technical knowledge is not required.
- Experience creating content or interacting with online communities.
Responsibilities
- Respond to customer inquiries, feedback, and concerns through various channels (email, live chat, social media).
- Provide friendly and clear guidance to customers on how to use our products and address basic questions or issues.
- Escalate more complex or technical issues to the engineering team for resolution, ensuring customers are kept informed throughout the process.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Create and manage engaging content on social media platforms like Instagram, Facebook, TikTok, and Reddit to promote the brand and foster community interaction.
- Respond to comments, questions, and feedback from customers and followers on social media, creating a positive and welcoming environment.
- Monitor social media conversations and customer sentiment, sharing insights with the team to help improve products and services.
- Collaborate with the marketing team to develop campaigns and content that resonate with our community.
- Help build and nurture relationships with customers, making them feel valued and heard.
Benefits
- Hybrid work model
- Unlimited sick days
- Two weeks of paid time off, increasing to three weeks after your second year
- Flexible employee benefit packages
- Employee stock options
- Corporate gym rates
- Wellness reimbursements
- Sabbatical leave after five years
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
