Community Engagement Specialist II

Elderwood/Pediatric/PostAcute/Woodmark • Buffalo, NY

1d • Hybrid

About The Position

This is a clinical-adjacent role where your healthcare background helps strengthen member engagement, quality initiatives, and operational support. This role supports a full-time community health initiative with Elderwood IPA for approximately three (3) months. Following the project, employees may have the option to transition into per diem LPN opportunities through Elderwood Staffing Solutions, Elderwood’s internal float pool serving facilities throughout Western New York. These roles offer flexible scheduling and the ability to pick up shifts ranging from occasional coverage to part- or full-time hours.

Requirements

• Minimum two years of experience working with complex healthcare populations
• Experience supporting Medicare, Medicaid, MLTC, or similar populations
• Experience working with frail, elderly, or chronically ill individuals preferred
• Comfortable conducting home and community visits
• Reliable transportation required
• Experience using EMR/EHR systems
• Bilingual (English/Spanish or other languages) preferred
• This position requires regular interaction with residents, coworkers, visitors, and/or supervisors.
• In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

Nice To Haves

• Experience supporting medically complex or vulnerable populations
• Bilingual (English/Spanish or other languages) preferred

Responsibilities

• Conduct in-home and community visits to assess member safety, stability, and overall well-being
• Identify and document changes in member condition, environment, or service effectiveness
• Help address social determinants of health (SDOH) by connecting members to community resources
• Promote member education, engagement, and independence in managing their care
• Communicate observations and concerns to Care Managers and interdisciplinary teams
• Assist with documentation review to support care planning, audits, and quality initiatives
• Support gaps-in-care identification and follow-up
• Participate in care coordination workflows and escalation processes when concerns arise
• Monitor member satisfaction and service delivery concerns
• Participate in audit readiness activities and quality improvement initiatives
• Review dashboards and reports to identify trends and service gaps
• Assist with data validation and quality follow-through
• Provide operational support across Care Navigation and Quality teams as needed
• Maintain accurate documentation in the electronic medical record (EMR)
• Follow HIPAA, Medicare, and Medicaid compliance requirements
• Adhere to safety protocols during community visits
• Participate in team meetings, case reviews, and required training

Benefits

• Opportunity to transition to the Elderwood Network at project completion
• Flexible scheduling and the ability to pick up shifts ranging from occasional coverage to part- or full-time hours (for LPN opportunities)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees