Community Engagement SDR (Remote)
About The Position
Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Community Engagement (CE) team builds and sustains the referral relationships that make that mission possible. As a CE Activator, you'll be on the front lines of that effort - running high-volume outbound outreach to healthcare providers and referral sources nationwide, qualifying accounts, and feeding warm leads to our field-based outreach teams. This is a phone-first, outbound-heavy inside sales role designed for someone who thrives on volume, moves fast, and takes pride in building something from scratch. Your work directly expands Charlie Health's referral network and determines how many patients we're able to reach. If you're energized by the challenge of opening new doors, building a pipeline from zero, and collaborating closely with field teams to drive real outcomes, this role is for you. At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling.
Requirements
- Bachelor's degree
- 0-1 years of professional experience; no prior sales experience required - we're looking for drive, not a resume
- Demonstrated hunger to perform: a history of setting ambitious goals and following through, whether in work, athletics, academics, or other pursuits
- Highly motivated self-starter who doesn't need to be pushed to pick up the phone and make things happen
- Comfortable with repetition and high volume - you see expectations as a floor, not a ceiling
- Strong verbal communicator who can quickly establish credibility and rapport with clinical and administrative contacts
- Organized and detail-oriented, with the ability to manage a large account pipeline without dropping the ball
- Proficiency in Microsoft Office and Google Suite
Nice To Haves
- Experience with Salesforce or any CRM is a plus, but not required
- Familiarity with the behavioral health provider landscape (mental health, SUD, or related) is a plus
Responsibilities
- Execute high-volume outbound cold calling and email outreach to healthcare provider accounts (80-100+ touchpoints per day), including clinics, treatment programs, hospitals, and other referral sources
- Qualify provider accounts based on clinical fit, patient population, referral intent, and Charlie Health program awareness
- Build and maintain a tiered account database in Salesforce, tracking account status, outreach history, and readiness for field engagement
- Deliver warm, well-documented lead handoffs to field-based outreach teams for accounts expressing referral interest or demonstrating strong clinical alignment
- Participate in regular pipeline reviews with field teams, incorporating their on-the-ground feedback to sharpen targeting and outreach strategy
- Develop and maintain a thorough understanding of Charlie Health's clinical model, program offerings, and target patient population in order to communicate value clearly to provider contacts
- Collaborate cross-functionally to continuously refine outreach messaging, account prioritization criteria, and qualification standards
Benefits
- Comprehensive benefits to all full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
