Community Engagement Manager, Americas

EdgeConneX•Austin, TX

7d•Hybrid

About The Position

The Community Engagement Manager will drive and coordinate community engagement efforts across major EdgeConneX developments, with a primary focus on North America. This role serves as a key connective tissue between local community stakeholders — including elected officials, school systems, and civic organizations — internal teams across the organization, partner organizations and industry advocacy groups. The Community Engagement Manager will serve as a visible, trusted representative of EdgeConneX in local communities, building long-term relationships that support responsible data center development. In addition to community engagement leadership, this position provides support across marketing, communications, media relations, and internal communications workstreams. This position reports to the Sr. Director of Marketing & Communications. While the position offers remote flexibility, we are looking for someone based locally in Austin. There also could be upwards of 30% travel associated with this role over time, mostly domestic within the U.S.

Requirements

Strong communications, both written and verbal, in leading teams and coordinating with peers and other disciplines on driving projects/issues to closure
Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables
Superb ability to prioritize and manage multiple projects/responsibilities
Superb ability to meet committed timelines, leveraging assistance/input from peers
Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done’
Strong attention to detail
3+ years of experience in community affairs, community relations or a related field; experience coordinating across multiple geographies or markets strongly preferred
Bachelor’s degree in Communications, Journalism, Political Science, Public Relations, or a related discipline
Demonstrated ability to build relationships with diverse community stakeholders including government officials, school, nonprofit leaders, and civic organizations
Experience engaging with industry advocacy organizations and/or managing nonprofit or community partner relationships
Proficiency with tools such as Meltwater, SharePoint, Microsoft Office Suite, and social media platforms (LinkedIn, X/Twitter, Facebook)

Responsibilities

Drive and coordinate community engagement initiatives and execution across EdgeConneX markets under development, with a majority of focus on North America; serve as a proactive, organized point of coordination ensuring consistent community presence and relationship-building in each market.
Build and maintain trust-based relationships with local external stakeholders in active and pipeline markets, including elected officials, municipal staff, school administrators, neighborhood associations, community entities, youth organizations, and other civic leaders; represent EdgeConneX at community and education events.
Maintain a master community engagement tracker across all markets, documenting stakeholder contacts, meeting history, commitments made, and follow-up items to ensure accountability and continuity.
Serve as an EdgeConneX liaison to K–12 schools in markets where the company operates or is developing; and represent EdgeConneX at STEM school events.
Capture and share community and education engagement stories — photos, testimonials, outcomes — for use in internal and external communications, social media, award nominations, etc.
Organize media coverage and social listening leveraging existing media tools.
Maintain a media inquiry log and support press release distribution logistics; track post-release coverage and compile placement summaries