Community Engagement Manager

HopeHealth•Providence, RI

5d•Hybrid

About The Position

HopeHealth is seeking a passionate, community-minded, bilingual Community Engagement Manager to lead initiatives that expand access to our services in the richly diverse communities across Rhode Island and Massachusetts. As the public-facing leader of this initiative, the Community Engagement Manager will collaborate with community organizations, religious and cultural leaders, and healthcare providers to educate, advocate, and serve. The Community Engagement Manager will create and lead a Community Engagement Program that increases access to HopeHealth services. This role is key to advancing health equity, building trust, and fostering strong relationships with historically underserved groups. The ideal candidate is an experienced communicator in English and Spanish, skilled in cultural competence and cultural humility, and dedicated to helping individuals and families understand and access the care they deserve. The Community Engagement Manager will report to the Senior Director, Community Relations and Clinical Outreach. They will collaborate with internal HopeHealth teams in all areas, including community relations, clinical outreach, community education, clinical services, marketing and communications, IT, data and evaluation, finance, and human resources to expand, develop, implement, and evaluate HopeHealth’s community engagement programs and strategies.

Requirements

English/Spanish verbal and written bilingual skills required.
Excellent communication and public speaking skills across diverse audiences.
Strong organizational and project management skills.
Deep knowledge of the diverse communities in Rhode Island and southeastern Massachusetts and demonstrated cultural humility.
Strong alignment with HopeHealth’s mission, an interest in end-of-life care and commitment to the principles of community engagement.
Flexibility to work occasional evenings and weekends.
Valid driver’s license and reliable transportation required.
Ability to travel throughout the state of Rhode Island and southeastern Massachusetts (primarily Bristol County, MA and Norfolk County, MA).
Bachelor’s degree in public health, social work, communications, or a related field.
Five years of experience in community outreach, health equity, or cultural liaison roles.

Nice To Haves

Experience working with healthcare, nonprofit, or social service organizations is a plus.

Responsibilities

Serve as a trusted bridge between HopeHealth and community stakeholders.
Build strong, lasting partnerships with community health centers, faith-based institutions, cultural and social service organizations, and local nonprofits and advocacy groups.
Recruit and manage a Community Advisory Council of diverse leaders and healthcare professionals and facilitate regular meetings to incorporate Council feedback into strategic program planning.
Facilitate the expansion of engagement, training and education to community healthcare providers, social service agencies, and members of the community.
Plan and lead culturally relevant workshops, community conversations, and awareness campaigns about hospice, palliative care, and serious illness support.
Extend HopeHealth’s participation at community events, health fairs, and cultural gatherings.
Create and supervise a team of Community Health Workers, trusted public health liaisons linking communities to care and support.
Help individuals and families navigate access to care and reduce systemic barriers.
Offer empathetic guidance to those unfamiliar with hospice or palliative care systems.
Collaborate with Human Resources and Clinical Leadership to develop and deliver training on culturally responsive care practices.
Advise marketing/communications teams on inclusive language, imagery, and message design.
Advocate internally to ensure patient care is linguistically and culturally aligned with community needs.
Design and implement methods to collect community feedback, identify service gaps, and measure engagement outcomes.
Present findings and recommendations to HopeHealth leadership to inform strategy and improve accessibility.