Community Engagement Manager- Yakima or Tri-Cities

ICCU•Kennewick, WA

5d•Hybrid

About The Position

This role is responsible for creating and maintaining a positive public image for the Credit Union, overseeing promotion through various methods, and building market position by generating revenue through community development officers acquiring new customers and assisting with closing new transactions with existing customers. The position requires a Bachelor's degree with an emphasis in marketing, business, finance, or related experience, along with 3-4 years of management experience preferred. The role involves supervising Community Development Officers, coaching staff, fostering a positive environment, and developing internal/external referral sources. A key aspect is planning and executing community events and ensuring knowledge of all credit union products and services. The Community Engagement Manager will partner with Branch Management and the Executive team to ensure alignment and consistency within the Community Development team, organize supplies and events, and communicate event details internally and externally. Special projects may also be assigned.

Requirements

Bachelor’s degree with emphasis in marketing, business, finance, or related experience.
3 – 4 years’ management experience preferred.
Ability to work with and communicate with all personnel and departments.
Ability to give group presentations and create innovative marketing strategies.
Previous sales experience is desirable.
Ability to maintain the confidentiality of Credit Union and member records at all times.
Increased growth in all community development areas.
Complete knowledge of Credit Union policies and procedures.
Ability to market the Credit Union at every opportunity and make suggestions for improvement.
Ability to work independently to meet the job requirements.
Professional in appearance, attendance, quality, and quantity of work performed.
Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.
Lifting 70-80 pounds (items include money machine, coolers, tables, and other miscellaneous equipment).
Extensive local travel, this is a driving position and a company vehicle is provided.
Adequate auto insurance for driving while conducting company business.
Maintain a valid driver’s license.
Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
Sit for extended periods of time.
Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
Repetitive motion using wrists, hands, and fingers.
Reach keyboards.
Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
Must be eligible for membership at ICCU to obtain employment.

Responsibilities

Supervise Community Development Officer I position in the Tri-Cities and Yakima area.
Deliver monthly one-on-ones for CDOIs in the Tri Cities and Yakima area.
Coach staff members to achieve sales results and new business.
Create a positive morale and environment.
Motivate and monitor sales results to hit targets.
Develop regional consistency in all areas of Community Development.
Develop internal/external referral sources through participation in Credit Union events, community activities, and participation in professional groups.
Plan and execute events in our communities with favorable results.
Responsible for knowing all credit union products and services.
Develop consistency in all areas of Community Development.
Partner with Branch Management and Executive team to ensure alignment and consistency with Community Development Officers.
Organize supplies and events in assigned markets.
Communicate event details internally and externally.
Special projects as assigned.