Community Engagement Manager

State of Maine • Augusta, ME

2d

About The Position

As the Community Engagement Manager for Developmental Services, you will serve as the primary point of contact for applicants and current providers involved in delivering services under MaineCare, impacted entities, to include self-advocacy and advocacy groups supporting and seeking to improve systems and supports for individuals with developmental disabilities and brain injuries. This position is responsible for managing the end-to-end provider application process, supporting current and prospective providers, and strengthening relationships between Federal and State Services and Supports to include MaineCare Services and the provider community. In addition to provider engagement, this role collaborates with advocacy and advisory groups, including the Developmental Disabilities Council and Speaking Up For Us, ensuring that the voices of individuals with lived experience inform system improvements. The Manager also partners closely with MaineCare Services to coordinate and improve provider communications and ensure seamless, supportive application and onboarding experience.

Requirements

• Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a Bachelors Degree.
• At least three (3) years of the required experience must be in a supervisory and/or administrative capacity.
• Equivalent related work experience may be substituted for education on a year-for-year basis.

Nice To Haves

• Demonstrated experience in policy development and technical writing, including the preparation of reports, procedural guidelines, and compliance documentation, strong understanding of developmental disabilities and brain injury services systems, relevant legislation, and best practices in person-centered planning and service delivery.
• A Master’s Degree in a related field.

Responsibilities

• Collaborate with internal teams, including program managers, subject matter experts and quality assurance and improvement staff, to ensure alignment between provider engagement efforts and OADS’ mission, values, and strategic goals.
• Oversee and manage the full application process for individuals and organizations seeking to become MaineCare service providers for services operated within Developmental Disability and Drain Injury Services.
• Serve as the primary point of contact for prospective providers, offering guidance, resources, and support throughout the application and enrollment process.
• Establish and maintain strong working relationships with the Office of MaineCare Services to align provider engagement strategies, streamline processes, and resolve provider-related concerns.
• Collaborate with external impacted parties, including the Developmental Disabilities Council and Speaking Up For Us, to incorporate input into system development and provider practices.
• Develop and implement outreach strategies to attract and retain high-quality providers across the Developmental Disabilities and Brain Injury Services System.
• Support ongoing educational and informational materials for providers through onboarding and implementation.
• Monitor trends, identify barriers, and propose solutions to improve the provider experience and increase service accessibility across Maine.
• Develop and support implementation in consultation with Program Managers, a tracking and system process for service delivery, for recruitment and maintenance of strong provider networks for full state coverage, to include Member access to providers and services directory.
• Facilitate listening sessions, and Provider forums to support transparent communication and shared learning in collaboration with Program Managers and Subject Matter Experts.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees