Community Engagement Manager

Canandaigua National Bank & Trust Co • Pittsford, NY

3d • $95,000 - $118,000 • Hybrid

About The Position

The Community Engagement Manager plays a key role in advancing the bank’s reputation and community presence by supporting internal and external communications, identifying philanthropic opportunities, and fostering meaningful community partnerships. This position helps shape and share the bank’s story by generating content that highlights our robust culture, community support, and employee involvement. The Manager reports to and supports the Director of Community Engagement and represents the bank at community events, as needed, and contributes to initiatives that reflect our mission and values.

Requirements

• A B.S. or B.A. degree in Communications, Marketing, Public Relations, Journalism, Digital Marketing, or related fields normally required;
• A minimum of three (3) experience in Corporate Communications, Social Media, Public Relations Management or related positions normally required.
• Broad verbal and written communication skills, including crafting internal and external communications.
• Strong people skills and the ability to communicate with employees at all levels in the organization.
• Ability to work independently and within a team on special and ongoing projects, be adaptive to critical needs, and share expertise as needed.
• Strong project management skills with an ability to manage and execute multiple programs and tasks with accuracy and efficiency.
• Excellent organizational and time-management skills, including the ability to handle multiple priorities simultaneously effectively and competently and the flexibility and ability to quickly adapt to changes in work objectives, processes, and technologies.
• Results focused with strong attention to detail, accuracy, and deadlines.
• Advanced computer skills including MS Office applications (Word, Excel, Outlook, PowerPoint, etc.)
• Ability to travel to CNC locations, including the Syracuse Region and Sarasota, FL.
• Ability to work occasional nights and weekends.

Nice To Haves

• Experience with video editing, photography, audio production, and social media platforms.  Preferred experience with Adobe Creative Cloud Suite applications (Photoshop, Premiere Pro, Illustrator, Canva, Dreamweaver, InDesign).  Knowledge of Salesforce Social Studio and SharePoint software preferred.
• Experience with the development and management of content calendars and project management.
• Experience with nonprofits and philanthropy strongly preferred.
• Because social media is a vital component of this position, it is preferred that candidates submit a portfolio of work highlighting examples of content created for social media.

Responsibilities

• Leads and shapes the bank’s internal narrative and storytelling, ensuring communications consistently reflect the bank’s mission, values, services, and culture.
• Manage the bank’s internal communications platform, delivering timely, relevant content that informs employees and showcases organizational priorities and culture.
• Support and execute internal communication strategies that drive employee engagement, alignment, and connection to the bank’s purpose.
• Produce and oversee a monthly newsletter for bank community members, curating stories and updates that highlight impact, services, and expertise.
• Identify and recommend opportunities for paid media that elevate the bank’s products, services, thought leadership, and community presence.
• Maintain and support the bank’s crisis communications planning to ensure preparedness and clear messaging during sensitive situations.
• Develop compelling storytelling and content for use across newsletters, press releases, social media, and the bank’s website.
• Create content that highlights the bank’s community involvement, philanthropic initiatives, and internal culture, reinforcing the bank’s role as a trusted community partner.
• Collaborate closely with marketing and communications teams to ensure consistent messaging, tone, and narrative across all channels.
• Assist in identifying, evaluating, and recommending charitable giving and community investment opportunities that align with the Bank’s philanthropic strategy, Community Reinvestment Act (CRA) objectives, and community needs
• Collaborate with internal departments, branch teams, and employee groups to coordinate volunteerism, employee engagement, and community involvement initiatives that support CRA and community development goals.
• Lead collaboration of internal departments, branch teams, and employee groups to design and coordinate volunteerism, employee engagement, and community involvement initiatives that support CRA and community development goals.
• Work closely with marketing, human resources, and leadership to align community engagement with organizational priorities.
• Support special projects and initiatives that enhance the bank’s brand, visibility, and community impact.

Benefits

• Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
• Paid holidays, vacation, and sick time.
• Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Award winning wellness program that promotes a solid work/life balance.
• Banking perks and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees