Community Engagement Coordinator, San Joaquin County, CA

GiveDirectly•Stockton, CA

11h•Hybrid

About The Position

GiveDirectly is implementing one of the first government-funded guaranteed income pilots in the country specifically designed to address housing instability among older adults. Cash Assistance for Senior Housing in San Joaquin County (CASH SJC), is a program aimed at supporting housing unstable seniors by providing monthly unconditional cash payments. This program will be a randomized controlled trial evaluated by a third-party research partner. The program is funded by the California Department of Social Services and implemented in partnership with local partners in San Joaquin County. Seniors are the fastest-growing group of people experiencing homelessness in the United States, yet guaranteed income pilots have rarely centered older adults or the specific housing pressures they face. CASH SJC addresses that gap. Community Engagement Coordinators (CECs) will support GiveDirectly's work on the CASH SJC program. As a member of the San Joaquin County-based team, you will support outreach to likely eligible applicants, assist with verification of applicant eligibility, directly support applicants through the application and enrollment process (virtually and in person), respond to community partner questions about the program, use tools such as benefits protection resources to help applicants make informed decisions about participating, support program staff in engaging applicants throughout the application and enrollment process, and perform other duties as assigned.

Requirements

Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem-solving, project management, follow-through, and fostering inclusivity.
We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
Language Requirement: English
Strong customer service instincts, including skilled problem solving, patience, and high emotional intelligence
Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own – CECs will be the face of our program for recipients/community partners and will need to approach all communications and interactions with an eye toward delivering the best possible experience for recipients.
Great communication skills – CECs will explain the program and process to recipients and collect and discuss potentially sensitive information about income and government benefits. Discretion and good judgment are paramount.
Technological literacy – CECs will need fluency and comfort using computers and tablets.
Fast learner – CECs must learn the complexities of our operations, and communicate those to applicants.
Ability to travel locally

Nice To Haves

Fluency in English is required. Proficiency in Spanish and/or other common languages in San Joaquin County is a plus.
Experience working with older adults or other vulnerable populations, particularly in roles requiring patience, clear communication, and understanding of age-related needs and perspectives
Understanding of age-related barriers to technology, including comfort coaching seniors through digital platforms, mobile applications, etc.
Experience supporting individuals experiencing housing instability or homelessness, with an understanding of the unique vulnerabilities and needs this creates
Knowledge of California's senior benefit landscape (SSI/SSP, IHSS, CalFresh, Medicare/Medi-Cal)
Experience with customer service or in a client-facing role is a plus.
Experience Working with Senior Populations
Proficiency in Excel

Responsibilities

Clearly communicate complex information
Maintain confidentiality
Conduct phone/email outreach to applicants
Provide high-quality customer service to all applicants you interact with
Answer questions and provide information to assist applicants in submitting required documentation, making an informed decision about participating in the program, and enrolling in the program
Review documentation from applicants to confirm their eligibility for the program
Assist with scheduled in-person enrollment events throughout San Joaquin County
Use a benefits counseling tool to help recipients understand any potential effect on their benefits
Conduct other programmatic/logistical tasks, where required
Collaborate with the team on ways to improve processes for applicants
Enroll sensitive populations in our program virtually as well as in person