Insomniac - Community Engagement Coordinator
About The Position
Insomniac is seeking a highly motivated Community Engagement Coordinator who is passionate about dance music and excels at engaging with fans. This role is responsible for managing high-volume, public-facing fan experience inquiries across Insomniac’s festivals, brands, and concerts via social media and email. The Coordinator will ensure all questions are answered, identify trends in fan sentiment, escalate issues, and assist with post-event insights. This position requires close collaboration with Social Media, Marketing, Ticketing, Operations, and Production teams, and may involve working off-hours, overnight shifts, and on-site at festivals. The role reports to the Community Engagement Manager and is not a remote position.
Requirements
- 2+ years of relevant experience in customer service
- An in-depth understanding of electronic music, festival culture, and the live music space
- Knowledge of Facebook, Twitter, Instagram, YouTube, TikTok and other social media platforms
- Strong awareness of social media trends, audience behaviors, and evergreen content patterns, with the judgment to apply them appropriately in a brand-safe environment
- Organized self-starter with meticulous attention to detail
- Proficient in grammar, copywriting, and asset selection
- Experience working on-site at concerts, music festivals, or other large-scale events
- Ability to work overnight, off-hours, and react appropriately to time-sensitive situations
- Must possess work authorization in the U.S. that does not require sponsorship by Insomniac for a visa.
Nice To Haves
- Passion for dance music and supporting the Headliner journey from pre-show moments to post-festival reflection.
Responsibilities
- Monitor and respond to high-volume customer inquiries across email inboxes, direct messages, and public-facing social channels, ensuring all festival-related questions and issues are addressed in a timely manner
- Engage with Headliners on social platforms, responding to positive comments using the appropriate brand voice
- Monitor platforms for safety-related concerns and high-priority issues, escalating and coordinating with Marketing, Ticketing, Operations, and Production teams to ensure timely resolution
- Work on-site at festivals, monitoring online discourse and solving problems in real time
- Assist with post-event insights by identifying trends in fan sentiment and escalating issues with context
- Train and provide support in onboarding team members, clients, vendors and partners when needed
- All other projects and initiatives as identified by Social Media and Headliner Experience teams
Benefits
- Professional and personal development opportunities
- New experiences and learning from talented colleagues
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
