Insomniac - Community Engagement Coordinator

Live Nation Entertainment • Calabasas, CA

30d • $22 - $26 • Onsite

About The Position

Insomniac is seeking a highly motivated Community Engagement Coordinator who is passionate about dance music and enjoys engaging with fans. This role is responsible for managing high-volume, public-facing fan experience inquiries across Insomniac’s festivals, brands, and concerts. The Coordinator will handle inbound questions, comments, and concerns via social media and email, ensuring all inquiries are addressed. Additionally, this role will support broader community engagement by identifying trends in fan sentiment, escalating issues with context, and contributing to post-event insights. The position requires close collaboration with Social Media, Marketing, Ticketing, Operations, and Production teams, and may involve working off-hours, overnight shifts, and on-site at festivals. This role reports to the Community Engagement Manager and is not a remote position.

Requirements

• 2+ years of relevant experience in customer service
• An in-depth understanding of electronic music, festival culture, and the live music space
• Knowledge of Facebook, Twitter, Instagram, YouTube, TikTok and other social media platforms
• Strong awareness of social media trends, audience behaviors, and evergreen content patterns, with the judgment to apply them appropriately in a brand-safe environment
• Organized self-starter with meticulous attention to detail
• Proficient in grammar, copywriting, and asset selection
• Experience working on-site at concerts, music festivals, or other large-scale events
• Ability to work overnight, off-hours, and react appropriately to time-sensitive situations

Responsibilities

• Monitor and respond to high-volume customer inquiries across email inboxes, direct messages, and public-facing social channels, ensuring all festival-related questions and issues are addressed in a timely manner
• Engage with Headliners on social platforms, responding to positive comments using the appropriate brand voice
• Monitor platforms for safety-related concerns and high-priority issues, escalating and coordinating with Marketing, Ticketing, Operations, and Production teams to ensure timely resolution
• Work on-site at festivals, monitoring online discourse and solving problems in real time
• Additional tasks to be determined in real time by Social Media and Headliner Experience teams
• Train and provide support in onboarding team members, clients, vendors and partners when needed
• All other projects and initiatives as identified

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed