Community Engagement Coordinator

Dermalogica•Carson, CA

7d•Hybrid

About The Position

Engagement is what earns media, and this role is its day-to-day driver. As the Community Engagement Coordinator, you own the conversation across Dermalogica PRO’s social channels: responding to DMs and comments, listening across the community, and amplifying advocate content so our audience stays engaged and Dermalogica Earned Media Value (EMV) grows. You're the brand's real-time voice in the professional community with a focus on driving the engagement that earns media.

Requirements

At least 1-2 years’ experience in a community management, social media, or influencer marketing role.
Strong writing and a knack for on-brand, real-time community conversation.
Demonstrated experience engaging and growing social communities; affinity for the professional skincare audience strongly preferred.
Comfort with data and social analytics; able to track and interpret engagement and EMV results in CreatorIQ, Dash Hudson, or similar tools.
Ability to manage multiple priorities within a fast-paced environment, with a high degree of independence and resilience.
Strong interpersonal skills; flexible and adaptable to change.
Proactive self-starter; resourceful, creative problem solver with an analytical, trend-aware mindset.
Strong written and verbal communication skills.
Positive attitude with an excitement for learning and openness to new experiences and challenges.
Bachelor’s degree in marketing preferred.
Proficient use of CreatorIQ, Dash Hudson, and other social and influencer marketing platforms

Responsibilities

Manage day-to-day community engagement: responding to DMs, comments, and inquiries across PRO social channels in a timely, on-brand voice, and fostering positive, real-time conversation where the community lives.
Design and run community challenges, contests, and giveaways that prompt advocates and followers to create and share content, turning participation into earned posts and measurable EMV growth.
Own an always-on engagement calendar of recurring series, prompts, polls, Q&As, and interactive Stories that keeps the community active and posting between campaigns.
Monitor conversations and mentions through social listening; flag opportunities, issues, and top-performing advocate content to the team.
Source user-generated content (UGC) and coordinate reposting and amplification with the content and community teams.
Analyze and report the voice of the community: recurring questions, sentiment, and themes from conversations, to sharpen what we create and who we engage.
Track and analyze the engagement results of your work against Dermalogica’s EMV goals and share what’s resonating with the Earned Social, content, and discovery/nurture teams to improve performance.
Maintain a consistent, on-brand community voice and response approach across channels.