Community Engagement Associate - Spanish

NYC KIDS RISE•New York, NY

11d•$75,000 - $75,000•Hybrid

About The Position

NYC Kids RISE is building a universal wealth-building platform for New York City neighborhoods. The Save for College Program expands access to financial products, builds individual and family assets, provides financial education, and brings schools and communities together to support children's futures. The program aims to drive neighborhood-level changes in economic opportunity and mobility. Nearly every elementary public school student in NYC will have an NYC Scholarship Account invested in a 529 college savings plan. The organization has seen significant growth, with over 380,000 students currently holding accounts totaling more than $85 million. Recent announcements include an increased seed amount for kindergartners and a call for philanthropic partners to invest in students living in NYCHA developments. NYC Public Schools is also integrating the program as a tool for college and career readiness. NYC Kids RISE is seeking a highly organized and detail-oriented Community Engagement Associate (Spanish) to support its direct parent engagement strategy. The role involves engaging participating families, educating them about the Save for College Program and its benefits, and assisting them in completing foundational steps, with a focus on savings account options. The associate will also educate parents on saving strategies and provide referrals to supportive services. Applicants must be bilingual in English and Spanish.

Requirements

Bilingual in English and Spanish (Required)
2-4 years of related work experience
Interest in or previous work experience in financial empowerment and/or college and career readiness, and/or community organizing
Ability to lead presentations, and facilitate workshops or events in English and Spanish
Strong oral and written communications skills
Proficiency in MS/Google Suite
Familiarity with Client Relationship Management databases
Proficiency in Zoom / Google Meet / MS Teams or other video meeting or webinar technology
Availability for some evening, early morning, and weekend events

Nice To Haves

Ability to break down complex concepts in a way that is easy to understand in English and Spanish
Ability to walk someone through the technical aspects of a registration, enrollment or application process in English and Spanish
Previous experience with project management

Responsibilities

Become fluent in Save for College Program and college savings account materials to present information in various settings, answer parent questions, and work 1:1 with parents.
Conduct direct outreach to participating parents in person, via phone, text, and/or email to explain the program, engage them in completing foundational steps, and encourage further engagement.
Deliver presentations about the Save for College Program and facilitate informational workshops.
Provide one-on-one navigational and technical support for parents/guardians in viewing their scholarship accounts, opening and linking their own college savings accounts, and making deposits.
Staff the NYC Kids RISE Hotline to answer questions from parents and stakeholders, and assist them in signing up for workshops and completing program steps.
Staff Save for College Program events, including supporting logistics for preparation, execution, and follow-up.
Ensure timely follow-up and excellent customer service to participating parents, including appropriate referrals to other services.
Work on administrative and logistical projects supporting the direct parent engagement strategy, including sending text messages to Program families.
Provide feedback and generate new ideas for how NYC Kids RISE can support parents in understanding the program and completing foundational steps.
Represent NYC Kids RISE in interactions with community stakeholders such as school and community-based organization partners.
Complete timely data entry to ensure all interactions with participating parents and other key data points (e.g., workshop attendance, hotline calls) are captured in NYC Kids RISE’s database.
Maintain and support staff and volunteers in adhering to NYC Kids RISE data security and privacy policies, remaining vigilant in protecting Confidential Information (including Student and Family Data).
Participate in and share in the organization’s work to advance racial equity and anti-oppression in operations and practices, proactively identify opportunities to advance an anti-racist organization, and share/solicit feedback to advance this work.