Community Engagement Associate - Mandarin

NYC KIDS RISE•New York, NY

11d•$75,000 - $75,000•Hybrid

About The Position

NYC Kids RISE is building a universal wealth-building platform for New York City neighborhoods. The Save for College Program expands access to financial products, builds individual and collective financial assets, provides financial education, and brings schools and communities together to support children's futures. The program aims to drive neighborhood-level changes in economic opportunity and mobility. Next school year, nearly all New York City public elementary school students will have an NYC Scholarship Account invested in a 529 college savings plan. The organization has received significant investment, including an increase in the initial seed amount for kindergartners and a call for philanthropic partners to invest in students in NYCHA developments. NYC Public Schools is also integrating the program as a tool for college and career readiness. NYC Kids RISE seeks a highly organized, detail-oriented Community Engagement Associate (Mandarin) with strong communication skills to support the direct parent engagement strategy. The role involves engaging families, explaining the Save for College Program, and assisting them with opening savings accounts. The associate will also educate parents on saving strategies and provide referrals to supportive services. Applicants must be bilingual in English and Mandarin.

Requirements

Bilingual in English and Mandarin (Required)
2-4 years of related work experience
Interest in or previous work experience in financial empowerment and/or college and career readiness, and/or community organizing
Ability to lead presentations, and facilitate workshops or events in English and Mandarin
Strong oral and written communications skills
Proficiency in MS/Google Suite
Familiarity with Client Relationship Management databases
Proficiency in Zoom / Google Meet / MS Teams or other video meeting or webinar technology
Availability for some evening, early morning, and weekend events

Nice To Haves

Ability to break down complex concepts in a way that is easy to understand in English and Mandarin
Ability to walk someone through the technical aspects of a registration, enrollment or application process in English and Mandarin
Previous experience with project management

Responsibilities

Become fluent in Save for College Program and college savings account materials to present information, answer parent questions, and work 1:1 with parents.
Conduct direct outreach to participating parents via in-person, phone, text, and/or email to explain the program and engage them in foundational steps.
Deliver presentations about the Save for College Program and facilitate informational workshops.
Provide one-on-one navigational and technical support for parents/guardians in viewing scholarship accounts, opening/linking their own college savings accounts, and making deposits.
Staff the NYC Kids RISE Hotline to answer questions, sign up parents for workshops, and assist with program steps.
Staff Save for College Program events, including supporting logistics for preparation, execution, and follow-up.
Ensure timely follow-up and excellent customer service to participating parents, including appropriate referrals to other services.
Work on administrative and logistical projects supporting the direct parent engagement strategy, including sending text messages to Program families.
Provide feedback and generate new ideas for supporting parents in understanding the program and completing foundational steps.
Represent NYC Kids RISE in interactions with community stakeholders such as school and community-based organization partners.
Complete timely data entry to capture all interactions with participating parents and key data points in NYC Kids RISE’s database.
Maintain strict adherence to NYC Kids RISE data security and privacy policies, and protect Confidential Information.
Participate in the organization’s work to advance racial equity and anti-oppression in operations and practices, and identify opportunities to advance an anti-racist organization.