Community Educator/Acute Care Connector

ChristianaCare • Newark, DE

8d • $26 - $38 • Onsite

About The Position

ChristianaCare is seeking a Community Educator/Acute Care Connector to help patients navigate the often-complex transition from the hospital back into the community. In this highly collaborative role, you’ll work directly with patients and families to identify barriers that may affect their health—from transportation and access to follow-up care to food, housing and other social needs. You’ll connect patients with community resources, reinforce discharge plans and help ensure they have the support they need after leaving the hospital. If you’re passionate about community health, patient advocacy and helping people overcome barriers to care, this is an opportunity to make a meaningful impact.

Requirements

• High school diploma or equivalent.
• At least one year of community-based and/or patient-facing experience, more preferred.
• Computer experience required.
• Demonstrated ability to work with diverse populations required.

Nice To Haves

• Bachelor’s degree preferred
• Public speaking, group facilitation and excellent writing skills preferred.
• Bi-lingual language skills are a plus.

Responsibilities

• Screen patients for Social Drivers of Health (SDOH) needs and connect them with appropriate resources and services.
• Help patients navigate health care, social services and community-based programs.
• Support patients and families during the discharge process, reinforcing instructions using teach-back and helping address outstanding needs.
• Ensure follow-up appointments are scheduled and help identify solutions to transportation and other access barriers.
• Conduct follow-up outreach after discharge, including telephone follow-up and home visits for eligible patients.
• Connect patients with internal and external resources, including referrals through Unite Us.
• Collaborate with providers, caregivers and community partners to support safe, timely transitions of care.
• Help patients identify social and economic challenges affecting their health and develop achievable health and social goals.
• Build relationships with community organizations, faith leaders and other partners serving vulnerable and underserved populations.
• Provide health education and participate in community outreach events.
• Advocate for patients and help reduce cultural, socioeconomic and health-literacy barriers to care.
• Document patient engagement and maintain required program data.

Benefits

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and phenomenal discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
• Our medical/dental/vision benefits are available to our caregivers on their first day of employment!
• We offer two different mechanisms toward planning for your retirement, a 403(b) and a defined contribution plan.
• health insurance
• paid time off
• retirement
• an employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED