Community Director - West Park Senior
About The Position
Bedrock Property Management’s Community Director leads the day-to-day operations of a property and contributes to its overall success and resident satisfaction. The role oversees property staff and vendor relationships, ensures timely maintenance, manages financial reporting, and oversees leasing and financial goals and performance. The Community Director provides exemplary customer service, represents the company to residents, vendors, and owners, and supports a welcoming community. The position also involves maintaining confidential resident files, ensuring compliance with fair housing standards and applicable laws, mentoring and supervising staff, and responding to issues outside the normal work schedule when required. Travel may be required up to 10% of the time.
Requirements
- At least two years of multifamily property management experience.
- Previous experience leading a team through positive motivation, goal setting, and accountability.
- Exceptional verbal and written communication skills.
- Strong organizational skills and the ability to manage multiple priorities, tasks, and deadlines.
- Passion for excellent customer service and attention to detail.
- Ability to manage staff, operations, and financial performance.
- Ability to listen effectively and offer helpful solutions.
- Ability to meet revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring financial performance.
- Ability to use computers and onsite technology.
- Ability to travel up to 10% of the time.
- Ability to respond to issues outside normal work hours when required.
- Frequently sit, stand, and walk; regularly talk or hear; frequently use hands or fingers to handle or feel objects, tools, or controls; occasionally climb or balance, stoop, kneel, crouch, or crawl; occasionally lift and/or move up to 25 pounds; and have close, distance, and peripheral vision and the ability to adjust focus.
- Ability to work in a usually moderate-noise environment and withstand seasonal outdoor cold and heat.
Nice To Haves
- Previous Community Manager or Property Manager experience.
Responsibilities
- Provide exemplary customer service, proactively resolve resident issues, and create a warm and welcoming environment.
- Manage the community’s finances by creating, reviewing, and submitting required daily and weekly reports.
- Ensure team members comply with federal fair housing standards and other applicable laws.
- Mentor staff and support their professional development.
- Communicate company policies, procedures, requirements, and announcements.
- Represent the company professionally to residents, vendors, and owners.
- Use computers and onsite technology, including security systems, cameras, copiers, scanners, and printers.
- Maintain resident files onsite in electronic and/or hardcopy form and protect their confidentiality.
- Ensure property maintenance and work orders are completed in a timely manner.
- Respond to issues outside the normal work schedule when required to ensure resident safety and satisfaction.
- Train and supervise onsite staff in accordance with company policies and procedures, modeling company core values.
- Support property performance through resident events, property marketing, and resident retention.
- Perform other duties as assigned.
- Oversee property staff, vendor relations, leasing, financial goals, and day-to-day operations.
- Monitor property financial performance, occupancy goals, and resident retention.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
