Community Director

HSL Asset Management•Tucson, AZ

10d•Onsite

About The Position

We are seeking a motivated Community Director to lead the day-to-day operations of a multifamily apartment community. This position is ideal for someone who can successfully balance team leadership, financial performance, leasing, resident relations, compliance, and overall property operations. As the Community Director, you'll take ownership of the community's performance while leading and developing the on-site team. You'll partner with regional leadership and other HSL stakeholders to achieve property goals, maintain operational standards, support resident satisfaction, and ensure the community is positioned for continued success.

Requirements

High school diploma or GED
Strong leadership, communication, customer service, and interpersonal skills
Ability to effectively lead and develop an on-site property management team
Ability to work successfully in a sales, marketing, leasing, and customer service environment
Basic bookkeeping and financial administration skills
Strong organizational, administrative, conflict-resolution, and problem-solving abilities
Ability to prepare and maintain timely and accurate reports and correspondence
Working knowledge of Fair Housing, eviction law, and other legal requirements affecting property management
Proficiency with Microsoft Office 365 and general computer applications
Ability to effectively communicate with residents, prospects, employees, vendors, contractors, and leadership
Reliable transportation
Valid driver's license and current automobile insurance

Nice To Haves

1+ year of experience and/or training in sales, apartment leasing, property management, real estate, or a related field
Experience with property management software such as Yardi, RentCafe, and YieldStar
ARM, CPM, or CAM designation is a plus
Bilingual English/Spanish skills are preferred but not required

Responsibilities

Lead and manage the Assistant Community Director and Leasing team, while directing, coordinating, and evaluating the Maintenance team
Hire, onboard, train, motivate, supervise, and develop on-site employees
Conduct annual performance reviews and provide ongoing coaching and training
Review and approve employee timesheets and maintain accurate payroll records
Lead the development of the property's annual budget and manage operations within established budget guidelines
Ensure rents are collected and posted timely and bank deposits are completed accurately and promptly
Oversee resident delinquency, notices, and eviction processes as necessary
Manage all aspects of lease administration, including move-ins, financial transactions, resident concerns, safety procedures, and eviction processes
Ensure lease files are complete, accurate, approved, and properly executed
Approve and submit invoices for payment and maintain accurate property financial records and reports
Maintain accurate daily, weekly, and monthly reporting, including rents and deposits
Conduct move-in and move-out inspections and review notices to vacate to identify reasons for resident turnover
Establish and maintain effective resident communication regarding service requests, complaints, questions, and community matters
Partner with vendors and contractors regarding scheduling, billing, certificates of insurance, and property needs
Ensure the leasing office, common areas, and model apartments consistently meet company standards
Monitor local competitors, market conditions, advertising performance, and multifamily industry trends
Support leasing activities and property marketing efforts as needed
Attend scheduled management meetings and communicate effectively with regional and corporate leadership
Immediately report community-related incidents, liability concerns, and workers' compensation claims and ensure required documentation is completed
Promote a positive, professional, and results-driven environment for residents and team members