Conventional Community Director

Elmington Living•Nashville, TN

1d•Onsite

About The Position

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design. The Community Director (CD) is responsible for the full operation of a market-rate multifamily community, including financial performance, leasing and revenue management, resident relations, and staff supervision. The CD serves as the on-site leader and is accountable for delivering a well-maintained, financially sound, and resident-focused property.

Requirements

1+ years of prior Community Director experience required
Strong understanding of leasing, pricing, and revenue management fundamentals
Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software
Fair Housing certification required within 7 days of employment

Nice To Haves

CAPS or similar certification preferred

Responsibilities

Manage the property's operating budget and drive performance against budgeted NOI, NRI, bad debt, and management fee targets, including monthly variance reporting
Maintain physical occupancy at or above budgeted levels through proactive leasing and retention strategy, while monitoring economic occupancy to ensure rent potential is being fully realized
Approve invoices up to $500 and vendor contracts within delegated authority as defined in the property's PMA
Oversee rent collection, delinquency management, and the eviction process when necessary
Prepare and submit weekly reports to leadership, equity partners, and asset management every Monday, along with monthly financial reports to the Regional Manager
Develop and execute the property's action plan to address performance gaps, tracking progress against budgeted targets
Join ownership and equity calls bi-weekly to report on property performance
Assist with Daily Operations reports, due daily to equity partners, owners, asset management, and leadership
Drive leasing activity to meet and maintain budgeted occupancy and revenue targets
Review market comps and property exposure to develop and own pricing recommendations for the community, in the absence of a dedicated revenue management function
Implement pricing and concession strategy in partnership with the Regional Manager
Oversee the leasing team's performance, including tours, applications, and move-ins
Manage renewal strategy to maximize resident retention and minimize turnover costs
Conduct prospect tours, maintain the tour path, follow up with prospects and applicants, send welcome emails, and assist with move-in orientations for new residents
Confirm move-in funds are received, the lease is signed, and utilities are set up prior to resident move-in
Own marketing outreach and strategy for the community, partnering with the marketing team on advertising, digital presence, and lead-generation
Monitor online reviews and resident feedback, partnering with the reputation management team to respond to negative reviews and protect community reputation
Lead resident events and engagement programming to support retention
Hire, train, schedule, supervise, and manage the performance of the on-site team, including leasing and maintenance staff, and provide meaningful recommendations regarding discipline, promotion, and termination
Regularly direct the work of two or more full-time employees (or the equivalent).
Conduct performance evaluations and coach staff on service and sales standards
Respond to and resolve resident concerns, complaints, and lease violations in a timely, professional manner
Ensure the property maintains curb appeal, cleanliness, and a strong resident experience