Community Development Technician III

Bozeman, City of•Professional Building, MT

9d•Onsite

About The Position

The City of Bozeman is seeking a Community Development Technician III to join their Community Development Team. This role is crucial for service provision and requires becoming an expert in the electronic plans submission software, ProjectDox. The position involves overseeing intake and collaborating with planners and building inspectors throughout project lifecycles. The ideal candidate is detail-oriented, a quick learner, and interested in leveraging technology to enhance customer service. This is an excellent opportunity for individuals considering careers in planning, construction, or building inspection to gain experience. The role offers the chance to make a significant impact in the community.

Requirements

Associate’s degree in Business or Public Administration, Business or Construction Management, Urban Planning, Architecture, Geospatial Information Systems (GIS), or closely related field, and At least 5 years of experience in planning, permitting, or construction administration reviewing technical documents for compliance with at least 3 years of customer service experience, or Any combination of equivalent experience and training which provides the scope of knowledge, skills, and abilities necessary to perform the work.
Must possess a current valid Driver’s License and have the ability to obtain a Montana Driver’s License within 60 days of employment.
Must possess or have the ability to obtain ICC Permit Technician Certification within 6 months of employment and maintain certification throughout employment.
Must possess or have the ability to obtain Montana Notary Public Certification within 6 months of hire and maintain certification throughout employment.
Knowledge of or ability to quickly learn the function of services within the public sector, preferably within a municipal government.
Knowledge of or ability to quickly learn current practices and procedures involved in customer service and public relations.
Knowledge of or ability to quickly learn the overall functions, duties, and responsibilities of assigned Department.
Knowledge of modern office procedures, practices, and equipment, including filing systems and methods of communication.
Knowledge of permitting, licensing, geographic information systems (GIS), and payment processing software.
Ability to carry out data gathering and research techniques, research codes for clients and related City staff.
Ability to perform moderate mathematical and other analytical and interpretation tasks.
Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language.
Ability to diffuse potentially confrontational situations with the public.
Ability to deal with a wide range of persons, including situations in which individuals may be upset over some issue involving City activities or policies.
Ability to prepare and present accurate and reliable reports containing findings and recommendations.
Ability to establish and maintain effective working relationships with assigned supervisors, other employees, and the general public.
Ability to understand and follow oral and/or written policies, procedures and instructions.
Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks.
Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
Ability to perform duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
Ability and willingness to quickly learn and use new skills and knowledge brought about by rapidly changing information and/or technology.
Ability to understand and follow oral and/or written policies, procedures, and instructions, and to ask for guidance in interpreting policies when necessary.
Demonstrates integrity, ingenuity, and inventiveness and the use of the appropriate levels of discretion in the performance of assigned tasks.
Consistently performs assignments in accordance with the City’s Core Values of Integrity, Leadership, Service and Teamwork.

Nice To Haves

Offers for employment are conditional upon satisfactory completion of the conditional offer process including, but not limited to a criminal background check, thorough reference checks, and general internet search.

Responsibilities

Provides customer service and technical assistance to the public, developers, contractors, architects, and business owners regarding community development processes.
Provides information and guidance on municipal codes, policies, procedures, application requirements, and development standards.
Processes fees, payments, and other financial transactions associated with permits, applications, licenses, or related services, as assigned.
Maintains accurate electronic and physical records of permits, plans, inspections, development applications, and approvals.
Prepares and issues permits, approvals, and related documentation.
Routes applications to appropriate departments and agencies for review.
Assists community development staff with development review processes, planning initiatives, and special projects as assigned.
Conducts preliminary reviews of applications for compliance with zoning regulations and development standards.
Updates permitting systems, databases, geographic information systems (GIS) records, and digital workflows to ensure accurate and accessible information.
Collects, compiles, organizes, and analyzes data related to community development activities, programs, applications, permits, development trends, or other assigned projects.
Prepares reports, summaries, spreadsheets, charts, graphs, presentations, and other materials to communicate data and support department operations and decision-making.
Uses GIS and other technology to access, analyze, maintain, and communicate geographic and property-related information; interprets maps, plans, charts, graphs, and other technical materials.
Prepares and distributes memorandums, meeting materials, public notices, and supporting documentation for projects and public meetings.
Utilizes permitting, licensing, document management, GIS, and records management software systems to support department operations.
Processes online applications and maintain digital workflows.
Provides administrative support to the Community Development Board (CDB), Historic Preservation Advisory Board (HPAB), and other advisory boards as needed.
Responds to citizens’ questions and comments in a courteous and timely manner.
Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas.
Performs other duties consistent with the role and function of the classification.