Community Development Advisor

Northstar Memorial Group•Kaneohe, HI

3d•Onsite

About The Position

NorthStar seeks dynamic Bilingual Community Development Advisors (Sales) at Valley of the Temples in Kaneohe, HI (Honolulu County). Our sales teams redefine the way families honor their loved ones. We don’t just sell; we guide, inspire, and innovate. We prioritize financially stable roles, ensuring that individual efforts are rewarded and recognized. Our Sales team is driven, focused, and determined; we lead the industry with personalized options for families to honor their loved ones. This role generates pre-need sales for locations in the assigned market area, including cemetery property, cemetery merchandise, cemetery services, and prearranged funeral/cremation plans.

Requirements

High School Diploma or equivalent
Valid driver�s license and satisfactory driving record
Reliable transportation
Knowledge of current federal, state, and local regulations related to the cemetery and funeral industry
Bilingual in Filipino (Tagalog or Ilocano), Chinese, Japanese, Vietnamese, or Korean

Responsibilities

Build relationships in the community to educate and guide families in their preplanning decisions
Set appointments and deliver preplanning guide presentations and product presentations
Provide professional park tours of each location within their area
Complete paperwork in a timely, neat, and accurate manner, including all specific requirements for contract processing
Track all sales activity and ratios to measure areas of strength and areas needing improvement
Use CRM to track all contacts and ensure professional follow-up
Contact new and existing customers to discuss how specific products or services can meet their needs
Prospect daily using multiple methods, including cold calling, door knocking, mailers, seminars, and outside events
Provide world-class customer service, maintain a positive attitude, and demonstrate a willingness to do �Whatever it takes�
Stay current in areas related to our profession (veteran�s benefits, social security benefits, end-of-life decisions, etc.)
Build relationships with churches, civic groups, veteran organizations, hospice, senior living, and other community groups.
Schedule and conduct pre-planning seminars following NorthStar Memorial Group's established program
Work multiple prospecting avenues such as web leads, seminars, park patrolling, file reviews, direct mail, and other methods following NorthStar�s sales playbook
Schedule 10-12 pre-need appointments each week, tracked in the CRM
Answer telephone inquiries about cemetery products and services pre-need planning
Attend training programs scheduled with sales leaders and regional leadership