Community Development Advisor

Northstar Memorial Group•Hayward, CA

2d•$55,000 - $120,000•Onsite

About The Position

NorthStar Memorial Group is seeking a Bilingual (Vietnamese, Tagalog or Spanish) Community Development Advisor at Chapel of the Chimes Hayward Funeral Home and Memorial Park in Hayward, CA for Pre-Need Planning of Cemetery & Funeral Services. The Bilingual (Tagalog) Community Development Advisor serves families with personalized options to honor their loved ones before issues arise. This role is about building trust in the community, educating families about their options, and guiding them through thoughtful preplanning decisions for cemetery property, merchandise, services, and prearranged funeral or cremation plans. It is part educator, part consultant, part relationship-builder and fully committed to serving families with professionalism and heart.

Requirements

A high school diploma or equivalent
A valid driver’s license and reliable transportation
A satisfactory driving record
Working knowledge (or willingness to quickly learn) federal, state, and local regulations related to the cemetery and funeral profession
Strong organizational skills and attention to detail
The ability to manage your time independently and stay disciplined in daily prospecting
Bilingual in Vietnamese, Tagalog or Spanish is Required

Nice To Haves

Preplanning is one of the greatest gifts families can give one another. As a Community Development Advisor, you are helping families reduce stress, protect their wishes, and make decisions from a place of clarity rather than crisis.
This is a career for someone who wants to Compassionately, Creatively, and Proactively build a business within a community.

Responsibilities

Serve as the face of Chapel of the Chimes Hayward Funeral Home and Memorial Park in Hayward, CA, actively engaging with the community and helping families make confident, informed decisions about the future.
Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations.
Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group’s established program.
Confidently set appointments and guide families through personalized preplanning and product presentations.
Provide professional and welcoming park tours.
Prospect daily through a variety of methods including seminars, company provided web leads, file reviews, outside events, and community outreach.
Schedule 10-12 qualified pre-need appointments per week and track all activity in CRM.
Respond to phone inquiries and follow up consistently and professionally.
Maintain accurate, timely contract paperwork and required documentation.
Track performance metrics and continuously refine approach.
Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations.
Deliver world-class service with a positive attitude and a 'whatever it takes' mindset.
Participate in ongoing training with sales and regional leadership.