Community Developer - March of Giants

Ubisoft•Montreal, QC

10d•Onsite

About The Position

Ubisoft is seeking a Community Developer in Montreal to establish and grow communities around Ubisoft's games. This role requires proficiency in player communications, game improvements, feedback cycles, and best practices. The Community Developer will lead the global community strategy for the March of Giants brand, create and execute global plans, and collaborate with an international team to build player relationships and drive business growth. The position will also guide cross-functional team members, facilitate collaborative planning, and ensure high-quality execution of commitments. As part of the global community team, this role will be integrated with lead development studios.

Requirements

Intermediate experience managing online communities and developing strategic plans or programs with demonstrable success in a professional setting.
Extensive knowledge of social media platforms (Instagram, Twitter/X, Facebook, TikTok, Discord, etc.) is required.
Experience working in a demanding Production environment, with multiple deadlines, metrics for success, and stakeholders.
Strong understanding of building and maintaining the growth of video game communities as well as developing and executing strategic player engagement plans.
Proven track record of working with various stakeholders to filter and implement player feedback.

Nice To Haves

Extensive experience in the gaming industry, with multiple gaming platforms, would be a strong plus.
Experience in social media marketing or with digital asset creation (video, photo, podcasts, etc.) is also a strong plus.
Knowledge or strong interest in March of Giants
Having worked on a AAA live-title is a strong plus.

Responsibilities

Develop and execute community strategic plans through a variety of content tactics, which support Production objectives and augment the overall marketing strategy.
Develop and grow existing communities in alignment with wider business objectives.
Coordinate communication, activities, and initiatives with multiple global departments for consistent and cohesive messaging.
Leverage Community Managers, transversal teams, and relevant partner resources to create meaningful content for our players (example: blogs, podcasts, interviews, infographics, & more).
Act as one of the spokespersons for the assigned brand(s).
Coordinate community-centric events including, but not limited to: studio visits from fans, developer dialogues, and tournaments.
Collaborate with portfolio’s Social Media Manager to define and report on content KPIs to demonstrate success and ROI of community programs and content.
Support internal & external milestones, such as betas and launches, to ensure KPIs are met and to advocate for the player experience.
Act as a primary representative for players’ needs within Production and Publishing teams to positively influence development and communications positioning, on behalf of our players and business objectives.
Shape player feedback cycles and provide insights to Production and Publishing teams to influence game experiences, stimulate player retention, and assist in positioning messaging and marketing beats.
Collaborate and coordinate with live teams for post-launch communication. Set expectations on applicable situations such as patch content, status, and delivery.
Manage and produce internal reports on community feedback, activity, & expectations.
International travel may be required.
This position will be part of multiple cross-functional projects, working with Community Managers, Marketing, Production, and Video Editor teams, among others.