Community Connector - N. King County WA
About The Position
The Community Connector provides support for community-based member advocacy activities, serving as a local advocate and resource for vulnerable members. The role uses knowledge of the community and available resources to help members manage their health care needs and contributes to Molina’s strategy for quality, cost-effective care. This is an in-person engagement role involving weekly meetings with members in North King County, Washington. The position provides non-clinical, paraprofessional field support to the health care services team. The Community Connector meets members in locations such as homes, nursing homes, shelters, and provider offices; helps members navigate health plan benefits and connect with health and social services; and conducts outreach to members who are difficult to contact. Local travel may comprise 50–80% of the role, depending on state and contractual requirements.
Requirements
- At least 1 year of health care experience, preferably working with underserved or special-needs populations with varied health, economic, and educational circumstances, or an equivalent combination of relevant education and experience.
- A Community Health Worker (CHW) certification may be required in certain states, depending on contractual requirements.
- Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job-related travel, unless otherwise required by law.
- Ability to multitask with applications while speaking with members.
- Excellent customer service skills.
- Organizational and time-management skills.
- Ability and willingness to learn other lines of business, programs, and relevant software systems or applications.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite or applicable software programs.
Nice To Haves
- Community Health Worker (CHW) certification for states other than Ohio and California, where it is required.
- Familiarity with health care systems.
- Knowledge of community-specific culture.
- Experience with or knowledge of health care systems, community resources, social services, and/or health education.
Responsibilities
- Engage with members as an advocate and resource to support management of their health care needs.
- Collaborate with and support the health care services team by providing non-clinical paraprofessional field services, including meeting members in homes, nursing homes, shelters, and provider offices.
- Help members navigate and maximize health plan benefits, including scheduling provider appointments, arranging transportation to health care visits, filling prescriptions, and following up after missed appointments.
- Assist members in accessing community-based social services and resources for housing, food, employment, and other needs.
- Conduct outreach to locate and support disconnected members with special needs.
- Research available data to locate members Molina has been unable to contact, including reviewing internal databases, contacting providers or caregivers, and visiting last known addresses or community resource locations.
- Participate in ongoing or project-based activities that may require extensive telephonic and/or face-to-face member outreach.
- Guide members in maintaining Medicaid eligibility and accessing other financial resources as appropriate.
Benefits
- Competitive benefits and compensation package.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
