Community Connector (Communications and Engagement)
About The Position
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to: Taking only what we need, Leaving some for others, Keeping the dish clean. This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity. Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community. The Role Supports regional initiatives and programs by promoting and engaging with members of the community at events and through other outreach and engagement channels.
Requirements
- Knowledge and skill normally acquired through a Grade 12 education plus 1 year of customer service, public engagement, and program promotion experience (or equivalent combination of education and experience).
- Ability to engage with a diverse public, including responding to questions/concerns positively and respectfully.
- Ability to support and demonstrate the Region’s values.
- Knowledge of community programs and services.
- Knowledge of and ability to comply with policies, procedures, and related legislation.
- Ability to listen to/understand community members’ diverse range of concerns, feedback, issues, and opinions.
- Ability to work independently.
- Ability to participate as an effective team member.
- Ability to communicate with regional staff/management (e.g., phone, in person, email).
- Computer skills with ability to use Microsoft Office and online engagement platforms.
- Ability to work varied hours to accommodate events, including evenings and weekends.
- Ability to travel within Waterloo Region.
- Must have a reliable means of transportation to get to events and bring materials and equipment.
Responsibilities
- Attends community events and meetings to promote regional programs, services, and initiatives and engage with community members to increase their understanding of services/programs.
- Responds to general questions and redirects specific or complex questions to regional staff.
- Solicits input and facilitates conversations to obtain feedback, including questions, concerns, and considerations regarding current and prospective programs and services.
- Gathers, compiles, and enters feedback, concerns, and questions in databases or documents.
- Assists with setup and takedown requirements at events, including transporting equipment and materials (e.g., display boards).
- Participates in team meetings.
- Provides input into engagement activities, materials, and resources.
- Assists in updating resources.
- Receives work assignments and resources from management.
- Performs related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
