Community Concierge - The Retreat
The Gathering Spot•Atlanta, GA
•Onsite
About The Position
The Community Concierge serves as the face and pulse of The Retreat. This role blends high-touch hospitality, community engagement, and operational finesse to ensure every member interaction is meaningful, memorable, and seamless. You’ll be the first point of contact and the go-to for all things member-related, helping create the exceptional environment that sets The Retreat apart.
Requirements
- 2+ years of experience in luxury hospitality, guest services, or private membership environments
- Strong interpersonal skills with a polished, professional demeanor
- Highly organized and proactive with keen attention to detail
- Confident navigating social environments and high-profile clientele
- Passionate about delivering exceptional service and building community
Nice To Haves
- Familiarity with Atlanta’s social, dining, and cultural landscape is a strong plus
Responsibilities
- Greet members and guests warmly and professionally, creating an immediate sense of welcome and belonging
- Build authentic relationships and maintain a presence in key areas of the club
- Anticipate member needs and deliver exceptional personalized service
- Facilitate organic networking and social interaction among members
- Maintain The Retreat’s elevated ambiance through impeccable service and presentation
- Support and contribute to the execution of club programming including events, live music, speaker series, and tastings
- Ensure all club spaces remain welcoming, organized, and aligned with brand standards
- Manage reservations, inquiries, and requests via email, phone, and in person
- Track member preferences and milestones to support thoughtful engagement
- Assist with onboarding new members and guiding them through club offerings and etiquette
- Partner with F&B, events, and operations teams to create a seamless member experience
- Share member feedback and observations with leadership to inform continuous improvement
- Support special projects and VIP experiences as needed
Benefits
- Competitive compensation and benefits package
- Complimentary staff meals during shifts
- Professional development opportunities within a growing hospitality brand
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
