Community Case Manager

Calgary Dream Centre•Calgary, AB

1d•Onsite

About The Position

The Community Case Manager position is responsible for case management, including goal planning, client assessments, weekly check-ins, support, and advocacy. This role involves developing a detailed understanding of Community Programs operations and assisting clients in developing life skills within a dynamic and ever-changing environment. The position fosters open communication and cooperation, contributes to a positive work environment by building trust-based relationships, and works closely with all departments to identify challenges and drive solutions. Participation in staff events and functions is essential to support team dynamics and the company culture.

Requirements

A minimum of 3 years’ experience working in the field of addiction and with marginalized populations
Valid Driver’s License with 2 million liability insurance
Well-developed and effective communication skills (written and oral)
Demonstrated skills in critical thinking
Flexibility for after-hours work as required to meet client needs
Ability to effectively manage confrontations and conflict
Self-starter with excellent organizational and problem-solving skills
Ability to manage priorities and workflow demonstrating excellent time management skills
Knowledge of local social service agencies and referrals
Knowledge in preparing reports, and ability to maintain client case files
Ability to work with minimal supervision, take initiative and be self-motivated
Acute attention to detail and a commitment to excellence and high standard

Nice To Haves

Post-secondary degree/diploma/certificate in Social Work, Addictions Studies, Psychology, Behavioral Science, or a related and relevant discipline is preferred
Experience with HMIS data base is an asset

Responsibilities

Mentoring clients and overseeing clients’ progress and interventions
Monitoring housing and providing support, advice, and direction while ensuring open communication
Maintaining conditions of properties, including keeping high standards of health, safety, and cleanliness for the clients
Reporting to Property Management on all maintenance needs as well as emergencies related to property
Tracking progress of clients and frequently analyzing, assessing and reviewing their objectives
Keeping accurate and up to date case files, incorporating regular written case notes for clients, as well as relapse prevention plans relevant to all client cases
Attending all meetings relevant to your position, i.e. weekly staff meetings, daily case management meetings, and other meetings on an as needed basis
Collaborative Mindset Fostering open communication and cooperation to achieve shared organizational goals.
Culture of Support Contributing to a positive work environment by building strong, trust-based relationships with all team members and departments.
Interdepartmental Problem-Solving Working closely with all departments to identify challenges and share knowledge to drive solutions to create a united team.
Participating in staff events and functions Essential to support fun and dynamic team functions to participate in CDC culture.