Community Care Worker
About The Position
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. This role performs complex tasks for the Interest List Management (ILM) Unit. Work involves intake processes, service coordination activities, complex complaint resolution, providing consultation and technical assistance, facilitation, extensive coordination and problem solving related to Medicaid waiver programs. Spanish speaking is a plus. Work requires adherence to contracts, policies, procedures and guidelines to ensure consistency with HHSC program requirements, identifying recurring issues within the programs and notifying management with recommendations for improvement. Works with limited supervision and has considerable latitude for the use of initiative and independent judgment.
Requirements
- High School Diploma or GED required.
- Experience of Health and Human Services waiver services; or experience with children who have disabilities, or adults who have disabilities.
- Experience operating a personal computer and Microsoft software.
Nice To Haves
- Spanish speaking is a plus.
Responsibilities
- Attends work on a regular and predictable schedule in accordance with the agency leave policy. Maintains, monitors, and performs data entry in the Community Services Interest List (CSIL) system and the HHS Enterprise Administrative Report and Tracking System (HEART). Answers the toll free intake line for interest list calls; handles interest list inquiries, routes calls to the appropriate area, and takes messages as necessary. (75%)
- Performs interest list releases, tracks release responses and follows-up with released individuals to ensure appropriate and timely responses. (5%)
- Coordinates sharing forms and documents for the interest list individuals between organizational units and with the appropriate regional and state office staff. (5%)
- Composes and types correspondence, form letters and memorandums pertaining to the interest list. (5%)
- Performs interest list contacts, sends interest list letters to correct addresses and researches mail returned undeliverable using the Service Authorization System (SAS) and Texas Integrated Eligibility Redesign System (TIERS). (5%)
- Completes additional tasks, projects or other assignments upon request of management staff. (5%)
Benefits
- 100% paid employee health insurance for full-time eligible employees
- A defined benefit pension plan
- Generous time off benefits
- Numerous opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
