Community Care Partner

Thyme Care•New York, NY

1d•Hybrid

About The Position

Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

Requirements

At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work.
Experience delivering care in the homes & communities of your members.
Success in a metrics-driven, feedback-oriented environment.
Experience in assessing and addressing both patient/member’s stated needs as well as the ability to identify needs that aren’t explicitly expressed.
Ability to build rapport and trust quickly with patients/members in a virtual, telephonic environment, as well as in-person.
Passionate, trustworthy, and empathetic when working with clients.
Ability to build relationships with different types of people, including clients, organization members, and health care providers.
Ability to maintain accurate records of patient interactions and health data.
Strong communication and interpersonal skills and ability to speak concisely to clients and Care Team members.
Organized with confidential client material and appointment tracking.
Flexible and adaptable in response to changing client and health care providers’ needs.
Ability and comfort to travel freely to member’s homes in the designated geographic area.
A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.
Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
Comfort with technology. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment with no/limited distractions during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.

Nice To Haves

Community Health Worker (CHW) Certification or formal training preferred.
Healthcare experience preferred.

Responsibilities

Engage Thyme Care members in their communities and offer navigation support through their cancer journey.
Connect to and enroll members into our program.
Deliver care & support to those who prefer in person rather than virtual services through brief intervention.
Assist with high risk members who have been recently discharged from the hospital.
Facilitate telemedicine visits for our Thyme Care Medical providers.
Coordinate the set-up of devices that will empower our members to easily access telemedicine services.
Engage with our members to identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources.
Assess the urgency of their need, determine the root cause and establish the appropriate next step.
Completing “door knocks” for prospective members that have been hard to reach and attempting to enroll them in our services.
Connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers.
Research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits.
Execute member support using screening tools, prior experience, and problem solving skills.
Collaborate closely with an interdisciplinary team of healthcare professionals, including nurses, nurse practitioners, social workers, and physicians, to ensure the member has holistic support.
Outreach to members telephonically, enrolling them and/or researching community and healthcare resources that meet their needs, and connecting members to those resources.
Build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction.
Identify and prioritize a member's needs and then know where to go to get them help, connecting them with their healthcare providers, community resources, social services, diagnostic appointments, and medical treatments.
Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards.
Adherence to safety protocols and procedures as outlined by department.
Outreach to members via phone calls, emails, and/or text, as appropriate.
Conduct scheduled and unscheduled home visits, including the facilitation of telemedicine visits.
Provide referrals for services to community agencies as appropriate, as well as actively coordinate with internal clinical and non-clinical Care Team members alongside the member.
Participate in coaching and development sessions, and apply feedback and best practices to meet productivity and quality goals.
Assist members in overcoming barriers to care (e.g., health literacy, unstable housing).
Drive value in member interactions through high priority activities such as: Advanced care planning support, Coordinating care, including telehealth visits, Escalating clinical symptoms to our clinical teams.