Community Care Liaison

Nashville•Nashville, TN

2d•Hybrid

About The Position

Visiting Angels Nashville is seeking a Community Care Liaison to grow their business by building relationships within the community, connecting with healthcare professionals, and guiding families in finding quality in-home care. This role involves relationship-driven sales and client care, focusing on building referral networks and supporting families through the care selection process.

Requirements

2+ years of experience in home care, senior services, healthcare, care coordination, consultative sales, business development, or another referral-based healthcare environment.
Demonstrated ability to build trust with older adults, families, and professional referral sources.
Ability to guide families through decisions without using high-pressure sales tactics.
Strong organizational and documentation skills.
Ability to manage competing priorities and work independently.
Comfortable using CRM systems, Microsoft Office or Google Workspace, scheduling platforms, and industry-related software.
Valid driver's license, reliable transportation, and required automobile insurance.
Ability to successfully complete applicable background screening, training, health, certification, and continuing-compliance requirements.

Nice To Haves

Associate or bachelor's degree in healthcare administration, social services, business, marketing, communications, or a related field.
Previous private-duty home care experience.
Existing relationships within Nashville's healthcare, senior-care, or community-service network.
Experience conducting in-home consultations or assessments.

Responsibilities

Build and nurture referral relationships throughout Nashville and Middle Tennessee.
Engage with the community through visits, networking, events, and educational opportunities.
Respond promptly to new client inquiries and guide families through their care options.
Conduct in-home consultations.
Manage the sales process from initial inquiry to the start of care.
Follow up with new clients to ensure a positive experience and strong retention.
Collaborate with Scheduling, Recruiting, and Operations to ensure appropriate staffing for new opportunities.
Maintain an organized pipeline and track key metrics such as lead, conversion, referral, and growth.